- Company Name
- Slip Robotics
- Job Title
- Head of Account Management
- Job Description
-
Job Title: Head of Account Management
Role Summary: Lead and scale the post‑sale commercial engine, driving customer retention, expansion, and long‑term value. Own strategic account management, renewals, and enterprise negotiation to elevate the company from vendor to strategic partner.
Expectations:
- Deliver predictable, growth‑oriented account revenue with measurable NRR and expansion targets.
- Build a high‑performing, data‑driven account team capable of managing complex, multi‑site enterprise relationships.
- Serve as the executive voice of the customer, influencing product and operations decisions to maximize customer impact.
Key Responsibilities:
- Own post‑sale commercial strategy and long‑term account growth plans.
- Design and execute structured expansion plans across the customer portfolio.
- Lead renewal negotiations, multi‑year agreements, and enterprise contract discussions.
- Develop and maintain executive‑level relationships across customer organizations.
- Conduct annual account planning and create long‑term expansion roadmaps.
- Translate operational impact into clear business value narratives.
- Oversee full post‑sale lifecycle in partnership with Operations and Product, institutionalizing account planning, QBRs, renewal processes, and expansion playbooks.
- Serve as the executive voice of the customer in internal decision‑making.
- Partner with Sales to ensure seamless handoffs and coordinated growth strategy.
- Align with Product and Operations to prioritize initiatives with high customer impact.
- Build, lead, and develop a high‑performing Account Management organization, establishing clear processes, ownership, and accountability.
Required Skills:
- 10+ years of experience in Account Management, Strategic Accounts, Enterprise Sales, or Revenue Leadership.
- Proven track record of owning NRR and expansion revenue targets.
- Experience managing complex, multi‑site enterprise accounts.
- Strong financial acumen: ROI analysis, expansion business case development, contract negotiation.
- Executive presence and ability to influence C‑suite stakeholders.
- Data‑driven mindset: proficiency in building dashboards, forecasts, and revenue models.
- Ability to navigate complex stakeholder environments and procurement processes.
- Experience building and scaling account teams in high‑growth companies.
- Knowledge of supply chain, logistics, manufacturing, or industrial automation environments; preferred background in robotics, automation, or deep‑tech.
Required Education & Certifications:
- Bachelor’s degree in Business, Finance, Marketing, or a related field (or equivalent experience).
- Professional certifications (e.g., PMP, Certified Account Manager) are a plus but not required.