- Company Name
- SMX Services & Consulting, Inc.
- Job Title
- ServiceNow Developer (Agentic AI)
- Job Description
-
Job Title: ServiceNow Developer (Agentic AI)
Role Summary: Design, develop, and maintain automated workflows and AI-driven solutions using ServiceNow’s Agentic AI framework. Focus on creating and optimizing AI agents for ITSM, CSM, and enterprise workflows, integrating LLMs, RAG, and AI/ML technologies while ensuring compliance with ITIL, security, and privacy standards.
Expactations: Bachelor’s Degree in Computer Science, Information Technology, or related field. 2–3 years in ServiceNow development with AI integration experience. 3–5 years in Agentic AI, LLMs, prompt engineering, RAG frameworks (LangChain, LlamaIndex), vector databases, and AI/ML models for risk-based decision-making. Bilingual fluency in English and Spanish.
Key Responsibilities: Develop AI agents via ServiceNow AI Agent Studio and Orchestrator; design integrations with APIs (REST/SOAP), external systems, and data sources using Integration Hub; apply advanced technologies such as LLMs, RAG, and vector databases to enhance agent functionality; ensure alignment with ITIL, security protocols, and data privacy regulations; monitor and optimize agent performance; collaborate with product managers, analysts, and developers to deliver solutions; maintain technical documentation.
Required Skills: Proficiency in ServiceNow modules (ITSM, CSM), API integration, LLM implementation, RAG frameworks, AI/ML model deployment, workflow automation. Strong analytical problem-solving skills for complex system optimization.
Education & Certifications: Bachelor’s Degree in Computer Science, Information Technology, or related field. No certifications explicitly required.
Latin america, United states
Remote
Junior
10-11-2025