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SMX Services & Consulting, Inc.
Technical Business Analyst

Technical Business Analyst

On site

Atlanta, United states

Freelance

10-03-2026

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Skills

Salesforce Microsoft 365 Monitoring CRM Business Management Marketing Analytics

Job Specifications

Position Summary

Under general supervision, the Salesforce Business Analyst analyzes customer business needs and participates in the planning, design, and implementation of new or enhanced systems.

This role works closely with business and technical teams to ensure Salesforce and related systems support organizational goals and operational efficiency.

Technical Systems & Tools

The following tools and systems are frequently utilized:

Salesforce CRM
Salesforce Marketing Cloud
IT Business Management tools
Miro
Microsoft 365 Suite

Key Responsibilities User Support

Provide ongoing user support including troubleshooting and resolution of complex Salesforce issues.

Reporting & Analytics

Strengthen Salesforce reporting capabilities by creating advanced reports and dashboards, including:

Cross-filters
Custom report types

Marketing Cloud Development

Build, optimize, and integrate advanced Marketing Cloud features, including:

Cloud Pages to support digital communications and data capture workflows

Cross-Team Collaboration

Collaborate with Marketing, Advising, and Digital Communications teams to translate business requirements into scalable Salesforce and Marketing Cloud solutions.

Data Management

Ensure data quality and consistency across Salesforce and Marketing Cloud by:

Troubleshooting list and segmentation issues
Monitoring automation behavior
Maintaining clean and reliable datasets

Documentation

Document processes, system enhancements, and recommendations to support continuous operational improvement and knowledge sharing.

About the Company

Driving the Future with Technology, Talent, and Strategic Solutions At SMX Services & Consulting, Inc., we transform the way businesses manage their technology and talent by providing comprehensive solutions in IT & Engineering Staffing, SAP, Cybersecurity, Managed Services, and Digital Health. Customer Support & User Experience: First-class support with Service Desk and on-site assistance, ensuring efficiency and operational continuity. SAP Expertise: Implementation, customization, and operational services specializing in S... Know more