- Company Name
- GardPass Consulting & Space
- Job Title
- [5114B] Application Support (COTS & Cloud Technologies)
- Job Description
-
Job title: Application Support (COTS & Cloud Technologies)
Role Summary:
Support and maintain critical NATO HR and identity management applications across desktop, mobile, and cloud environments. Provide expert troubleshooting, configuration, and deployment services, ensuring high availability and compliance with security and operational standards.
Expactations:
- Maintain end‑user devices (Windows, Android, iOS).
- Manage Linux/Windows servers, Active Directory, SQL Server 2016‑2022, and IIS web services.
- Administer cloud deployments, PKI, and network infrastructure.
- Apply NATO HR processes, application lifecycle management, and change/ release controls.
- Resolve hardware/software/network incidents efficiently and within SLAs.
Key Responsibilities:
- Troubleshoot and resolve user incidents for desktops, laptops, tablets, and smartphones.
- Configure, monitor, and support Windows, Linux, and SQL Server environments.
- Design, deploy, and maintain web services (HTML5, REST, XML, SQL).
- Manage PKI infrastructure and enforce security constraints per CIS.
- Perform application change management, release, and deployment tasks.
- Document non‑functional requirements, test plans, and configuration baselines.
- Collaborate with HR systems teams on personnel, post, organization, identity, and badge processes.
- Ensure adherence to NATO security and HR operational standards.
Required Skills:
- Strong knowledge of Windows OS, Android OS, iOS, Linux, and Windows Server.
- Expertise in Active Directory, Microsoft SQL Server, IIS, and REST/Web Services.
- Proficient with networking, cloud architectures, and PKI.
- Familiarity with Microsoft Office suite (Outlook, Teams, SharePoint).
- Experience with application change, release, and configuration management tools.
- Ability to elicit and manage functional and non‑functional requirements.
- Excellent troubleshooting, problem‑diagnosing, and documentation skills.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Relevant certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: SQL Server Database Administrator, Linux Foundation Certified System Administrator, CompTIA Security+, or equivalent.