Recharge

www.getrecharge.com

4 Jobs

555 Employees

About the Company

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals to personalized offers and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Chamberlain Coffee, and Bobbie. Recharge doesn't just help you sell products, we help build buyer routines that last. Recharge is recognized on the Technology Fast 500, awarded by Deloitte (third consecutive year), and is Great Place to Work Certified.

Listed Jobs

Company Name: Recharge
Job Title: Account Executive (Future Opportunities)
Job Description: **Job Title:** Account Executive (Future Opportunities) **Role Summary:** Responsible for end‑to‑end inside sales of a subscription platform, driving new merchant acquisition through targeted outreach, product demos, and consultative selling. Owns full sales cycle, manages pipeline, and consistently meets or exceeds quarterly quotas. **Expectations:** - Deliver consistent sales results within assigned territory. - Maintain a proactive, value‑oriented selling approach. - Collaborate with cross‑functional teams (Sales Engineers, Customer Success) on complex or enterprise deals. - Commit to a 9 am–5 pm schedule, with up to 10‑15 % travel. **Key Responsibilities:** - Conduct market research to identify and qualify new opportunities. - Execute cold outreach (email, calls) and schedule online product demonstrations. - Deliver business, product, and technical demos to prospective merchants. - Build and nurture client relationships, ensuring a consultative sales experience. - Manage a pipeline of prospects, updating progress in Salesforce. - Identify fits for teamwork with Sales Engineers on complex merchants. - Exceed quarterly metrics and sales quotas. **Required Skills:** - 1–3 years of inside technology sales experience, proven consultative sales success. - Strong objection handling, relationship building, and critical thinking. - Excellent written and verbal communication; ability to explain complex concepts to non‑technical audiences. - Proficiency with Salesforce CRM; experience with sales automation tools (Outreach.io, SalesLoft, Yesware, QuickMail.io). - Comfortable with data analysis, spreadsheets, and creating/using RFPs. - Self‑motivated with a strong work ethic and results orientation. **Required Education & Certifications:** - Bachelor’s degree (or equivalent work experience) in Business, Marketing, or related field. - No specific certifications required, but familiarity with sales methodologies (e.g., MEDDIC, SPIN, or similar) is a plus.

Company Name: Recharge
Job Title: Customer Success Manager
Job Description: **Job title:** Customer Success Manager – Tier 3 **Role Summary:** Own and manage a portfolio of 40–60 growth‑stage merchants on a subscription platform. Drive retention, adoption, and revenue growth through proactive risk management, technical support, and strategic account planning. **Expectations:** - Report on and improve key success metrics (retention, NPS, renewal rates). - Balance advocacy with decisive resolution of support issues. - Collaborate closely with Sales, Product, and Implementation teams. - Deliver measurable outcomes that enable merchants to scale. **Key Responsibilities:** - Manage a book of merchants, ensuring high adoption of platform features. - Conduct regular business reviews and success‑planning sessions. - Identify and mitigate churn risk using customer health signals. - Partner with Sales on renewals, expansions, and upsell opportunities. - Serve as a trusted technical guide for integration and workflow challenges. - Leverage data tools (Salesforce, Looker, etc.) to inform decisions. - Champion company values of accountability, collaboration, iteration, and detail. **Required Skills:** - Proven experience managing a book of business with ownership of retention and product adoption in a SaaS environment. - Strong technical aptitude; ability to quickly learn product behavior, understand integrations/APIs, and explain concepts clearly. - Background with eCommerce and Shopify ecosystems preferred. - Proficiency in data‑driven decision making using platforms like Salesforce or Looker. - Excellent communication, empathy, and judgment in customer interactions. - Cross‑functional collaboration with Sales, Product, and Implementation teams. - Growth mindset, coachable, and capable of receiving and applying feedback. **Required Education & Certifications:** - Bachelor’s degree in business, computer science, or a related field preferred (or equivalent experience).

Toronto, Canada

Hybrid

12-02-2026

Company Name: Recharge
Job Title: Senior Software Development Engineer, Backend (Foundation Services)
Job Description: **Job title:** Senior Software Development Engineer, Backend (Foundation Services) **Role Summary:** Lead the design, implementation, and maintenance of core backend services that power a high‑traffic subscription platform. Work on distributed, event‑driven systems handling millions of charge attempts and billions of events weekly, ensuring reliability, performance, and scalability in a cloud‑native environment. **Expectations:** - 5+ years backend engineering experience with Python, GCP (Cloud Functions, Pub/Sub), MySQL, Redis. - Proven ability to build and operate large‑scale, distributed systems. - Strong advocate for code quality, continuous integration, and iterative delivery. - Excellent written and verbal communication across remote teams. - Demonstrated mentorship, collaboration with product and leadership, and ownership of shipping features. - Commitment to security, maintainability, and operational excellence. **Key Responsibilities:** 1. Design, develop, and deploy Python/Flask services on GCP and Kubernetes. 2. Build and maintain event‑bus, charge processing, and partner integration pipelines (Shopify, Klaviyo). 3. Implement webhooks and real‑time data streams, ensuring fault tolerance and low latency. 4. Collaborate with cross‑functional teams to define requirements, architecture, and release plans. 5. Conduct thorough code reviews, provide constructive feedback, and enforce coding standards. 6. Monitor production using Splunk, Chronosphere, and other observability tools; respond to incidents and root‑cause analysis. 7. Optimize performance, scalability, and cost efficiency of backend services. 8. Write technical documentation, system diagrams, and deployment scripts (Terraform, Docker). 9. Mentor junior engineers, facilitate knowledge sharing, and contribute to team culture. **Required Skills:** *Technical:* - Python (Flask/Django), GCP (Functions, Pub/Sub, Cloud Run, Cloud Storage) - Kubernetes, Docker, Terraform, CI/CD pipelines - Redis, MySQL or comparable NoSQL datastore - Event‑driven architecture, message queues, webhooks - Monitoring & logging (Splunk, Chronosphere, Sentry) *Professional:* - Strong problem‑solving and analytical skills - Effective communication in distributed, remote teams - Self‑directed ownership with accountability for delivery - Mentoring and code‑review leadership - Adaptability to changing priorities and fast iteration **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or equivalent technical field. - Optional certifications: Google Cloud Certified – Professional Cloud Architect, Certified Kubernetes Administrator (CKA), or related credentials.

Company Name: Recharge
Job Title: Senior Solutions Engineer
Job Description: **Job Title:** Senior Solutions Engineer **Role Summary:** Senior post‑sales Solutions Engineer who leads complex technical engagements, designs scalable solutions using Recharge, Shopify, and third‑party APIs, and drives customer retention and expansion. Operates with high autonomy, collaborates across Customer Success, Implementation, and Product teams, and mentors junior engineers. **Expectations:** - Operate independently in ambiguous scenarios and make sound technical decisions. - Deliver high‑quality solution designs that align with merchant goals. - Communicate effectively with technical, business, and executive audiences. - Influence product direction through merchant feedback. - Support junior team members and contribute to team knowledge sharing. **Key Responsibilities:** - Lead end‑to‑end post‑sales engagements, from requirement gathering to solution validation. - Diagnose complex customer issues, identify root causes, and propose appropriate solution paths. - Design and architect solutions using Recharge features, APIs, Shopify, and integrations with third‑party tools. - Conduct technical presentations, product demos, and produce high‑level documentation for merchants. - Build and test proof‑of‑concepts and validate completed implementations. - Proactively coordinate strategy and alignment with Customer Success, Implementation, and Product partners. - Synthesize merchant feedback to inform product roadmap and market needs. - Coach and mentor junior Solutions Engineers. - Represent the company at customer meetings and external events; travel 2‑3 times per year as needed. **Required Skills:** - Strong technical depth with ability to understand and design complex systems. - Expertise in API design, integration, and ecosystem architecture. - Proven post‑sales solutions engineering or technical support experience (≥3 years). - Excellent written and verbal communication; adept at tailoring messaging to diverse audiences. - Ability to work autonomously and navigate ambiguous or novel situations. - Familiarity with CRM and project‑management tools. - Growth mindset with continuous learning of emerging technologies. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, or related field, **or** equivalent practical experience. - Ongoing professional development (certifications optional, not required).