Job Specifications
Who We Are
Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention.
Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses.
Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more.
Learn more at: getrecharge.com
Overview
The Solutions Engineering team is hiring a Senior Post-Sales Solutions Engineer to support the growing and increasingly complex needs of our Customer Success and Implementations teams. We are looking for a senior-level Solutions Engineer who is highly resourceful, comfortable operating in ambiguous situations, and capable of leading complex customer engagements with minimal guidance.
The Solutions Engineering team plays a critical role in the success of Recharge by partnering with high-performing merchants and directly influencing customer outcomes. As a Senior Solutions Engineer, you will have a broader impact across both the Solutions Engineering and Customer Experience organizations by driving high-quality solution design, supporting expansion opportunities, and helping elevate team effectiveness.
Post-Sales Solutions Engineering serves as the technical validation and solutioning arm of the Customer Experience organization. We partner closely with Customer Success, Implementation, and Migrations teams to diagnose complex merchant requirements, design scalable solutions using Recharge features and APIs, and ensure those solutions meet both technical and business needs. Senior Solutions Engineers stand out by operating with greater autonomy, influencing strategy, and bringing clarity to complex or undefined scenarios.
Please note: this is a hybrid role, based out of our Toronto office (downtown in the Core). 3 days a week in the office is expected.
What you’ll do
Live by and champion our values: #accountability, #collaboration, #iteration, #details
Lead complex post-sales engagements, operating effectively in ambiguous situations with limited guidance
Drive retention and expansion by delivering scalable, best-fit technical solutions aligned to merchant goals
Diagnose complex customer scenarios, identify root causes, and determine appropriate solution paths
Design solutions using Recharge features, APIs, Shopify, and third-party tooling to meet merchant requirements
Proactively initiate strategy and alignment discussions with Customer Success, Implementation, and Product partners ahead of customer engagements
Act as a senior technical advisor throughout the post-sales lifecycle, leading technical presentations and product demonstrations
Develop high-level technical documentation to support merchant understanding, implementation, and adoption
Test and validate proof-of-concept solutions and completed implementations
Influence product development by synthesizing merchant feedback and communicating patterns and market needs to internal teams
Support and coach more junior Solutions Engineers through guidance, knowledge sharing, and collaboration
Represent Recharge with customers and at external events to support growth and expansion opportunities
Travel may be required 2–3 times per year
What you’ll bring
Strong technical depth and domain expertise, with the ability to quickly understand complex systems and design effective solutions
Demonstrated ability to operate independently and make sound decisions in ambiguous or novel scenarios
Excellent communication and presentation skills, with experience tailoring messaging to technical, business, and executive audiences
At least 3 years of hands-on experience in post-sales solutions engineering, technical support, or implementations
Experience designing solutions using APIs and integrations within a broader technical ecosystem
A growth mindset with a proven track record of continuous learning and staying current with evolving technologies
Familiarity with CRM and project management tools, and experience supporting the full Customer Experience lifecycle
Bachelor’s degree in a related field (e.g., Computer Science, Engineering), or equivalent practical experience, with a commitment to ongoing professional development
Interview recording & AI notetakers
To protect privacy, legal compliance, and interviewer/candidate experience, recording, transcribing, or using AI notetaker tools during interviews is not permitted without our prior written consent. Handwritten notes are welcome. If you need an accommodation (e.g., captions), email recruiting@getrecharge.com before your interview—we’ll arrange an approved solut
About the Company
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering...
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