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Qivia

Qivia

www.qivia.fr

1 Job

9 Employees

About the Company

Transition ecologique, augmentation des prix de l'energie, nouvelles reglementations... de nouveaux defis s'imposent aux flottes et complexifient leur gestion. C'est pourquoi nous avons cree Qivia : une carte et plateforme unique pour simplifier la gestion de vos flottes et aborder sereinement l'avenir.

Listed Jobs

Company background Company brand
Company Name
Qivia
Job Title
Customer success & opérations ( Stage )
Job Description
**Job Title** Customer Success & Operations Intern **Role Summary** Support first‑line customer service, monitor customer satisfaction, and drive continuous improvement of the user experience while managing logistics and contributing to operational process optimization. **Expectations** - Collaborate directly with the CEO and cross‑functional teams. - Deliver tangible impact on client satisfaction and operational efficiency over a 6‑month internship. **Key Responsibilities** - Handle level‑1 customer support: understand queries, resolve simple issues, and escalated when necessary. - Track and analyze customer satisfaction metrics; identify friction points and report structured insights. - Oversee logistics of telematics devices and cards: preparation, shipping, and tracking. - Communicate operational needs and help refine internal processes. - Update FAQs and support documentation. - Participate in upsell initiatives based on client needs and product fitness. - Propose and implement ideas to boost product adoption and usage. **Required Skills** - Strong written and verbal communication. - Self‑driven with the ability to prioritize without rigid frameworks. - Detail oriented, disciplined, and systematic in request handling. - Adaptable and quick to react to unforeseen issues. - Comfortable interacting directly with customers. - Team‑player mindset with clear, concise reporting. **Required Education & Certifications** - Current enrolment in a business school or equivalent business‑focused program. - No specific certifications required. ---
Paris, France
On site
24-12-2025