EBIQUITY SAS

About the Company

Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers - and 500 more worldwide - we analyse over $100 billion in media spend each year. This unmatched scale gives us the deepest data and the sharpest insights in the industry, powering the impartial advice our clients act on to make the right decisions that deliver Effective and Responsible Advertising. Our work is driven by 650 media experts on the ground in 19 countries. Covering more than 80% of the world's media market, we are the most global and the most local, ensuring global consistency with local relevance. With our evidence-based consultancy, clients transform their media operations, strengthen governance of their investments, and unlock significant incremental business growth. On average, our clients achieve a 15% improvement in ROI and collectively generate over $1 billion in value annually through our digital governance programmes. Our commitment is to create an inclusive environment that welcomes individuals from all backgrounds, ensuring equal opportunities for everyone, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability, or age.

Listed Jobs

Company Name

EBIQUITY SAS

Job Title

IT Service and Support Analyst Apprentice

Job Description

Job Title: IT Service and Support Analyst Apprentice Role Summary: Assist as the first point of contact for end‑user IT issues, logging incidents in Ebiquity ITSM, troubleshooting and resolving hardware and software problems, and supporting user administration for Windows and Microsoft 365 environments. Expactations: Deliver timely incident resolution within SLAs, maintain accurate logs, perform daily ticket and backup reviews, contribute to process documentation, and demonstrate strong customer service and problem‑solving skills. Key Responsibilities: - Log all incidents and service requests in the Ebiquity ITSM tool via phone, email, or IM. - Deploy, configure, and support user devices (laptops, workstations, smart devices, printers). - Resolve or escalation incidents/service requests according to SLA targets. - Conduct daily checks of Service Desk tickets and backup reports; raise tickets for identified issues. - Troubleshoot and repair desktop PCs and laptops, including installations. - Perform user administration tasks: new starter account creation, leaver removal. - Provide input for process documentation and improvement initiatives. Required Skills: - Technical knowledge of Windows operating systems and Windows Server 2012‑2019 administration. - Proficiency with Office 365, Azure Entra AD, Active Directory management. - Support experience for Microsoft Office products (Word, Excel, PowerPoint, Outlook). - Mobile device support using MDM solutions. - Strong communication, customer service, and analytical/problem‑solving abilities. - Capability to work under pressure, maintain detail orientation, and exhibit a can‑do learning attitude. - Team‑player, self‑motivated, organized. Required Education & Certifications: - No mandatory formal education specified. - Relevant technical certifications (e.g., Microsoft A+, Microsoft 365 Certified: Fundamentals, Azure Fundamentals) considered a plus.

London, United kingdom

Hybrid

06-01-2026