Skills

Communication Problem-solving Customer Service Operating Systems Windows Azure Windows Server

Job Specifications

Department: IT - UK and Ireland

Employment Type: Apprentice

Location: UK

Reporting To: Clive Cooks

Description

What is the purpose of the role:

We are seeking a highly motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The successful candidate will play a crucial role in providing technical assistance and support to end-users while ensuring a positive and efficient resolution of IT-related issues. The IT Service Desk Analyst will be the first point of contact for all IT-related matters, delivering exceptional service and contributing to the overall success of our IT support function.

Key Responsibilities

To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
To carry out the following daily checks: Service Desk Tickets and Backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
Troubleshooting / repairing desktop PC's, laptops, and installations
To carry out user administration (e.g., new starter account creation/leaver)
To provide input to process documentation

Skills, Knowledge and Expertise

Good technical knowledge of Windows operating systems
Windows Server 2012 to 2019 administration experience
Office 365
Azure Entra AD
AD administration and management
Microsoft product support (Excel, Outlook, Word, PowerPoint)
Microsoft Office 365 support and administration
Support of mobile devices with MDM
Strong communication skills
Good customer service skills
Good analytical/problem-solving skills, especially in continual service improvement
Ability to work well under pressure with an eye for detail
Passion for technology
Willingness and enthusiasm to learn is essential with a can-do approach
Self-motivated and organised
Must be a team player

Benefits

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

A Competitive salary and benefits
Generous annual leave including an extra day off for your birthday
A company focus on wellbeing and work life balance including initiatives like flexible working, mental health support and regular health and wellbeing events

About the Company

Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers - and 500 more worldwide - we analyse over $100 billion in media spend each year. This unmatched scale gives us the deepest data and the sharpest insights in the industry, powering the impartial advice our clients act on to make the right decisions that deliver Effective and Responsible Advertising. Our work is driven by 650 media experts on the ground in 19 countries. Covering more than 80% of the world's med... Know more