- Company Name
- BS&A Software
- Job Title
- Salesforce Administrator
- Job Description
-
**Job Title:** Salesforce Administrator
**Role Summary:**
Lead the configuration, administration, and continuous optimization of a multi‑cloud Salesforce ecosystem, including Sales Cloud, Service Cloud, Experience Cloud, CPQ & Billing, and Professional Services Automation. Ensure secure, reliable operations, data integrity, and efficient automation while collaborating with Finance, IT, Customer Success, and development teams to deliver new functionality, reporting, and releases.
**Expectations:**
- Minimum 8 years of Salesforce Administration or Consulting experience in a multi‑cloud environment.
- Strong expertise with Salesforce Flows, security models, and release management.
- Proven ability to design and deploy automation, manage users and data, and support integrations with external systems.
- Excellent problem‑solving, communication, and training skills.
**Key Responsibilities:**
- Configure and maintain Sales, Service, Experience Clouds, CPQ, and Billing; manage objects, fields, page layouts, record types, and automation.
- Administer users, profiles, permission sets, roles, sharing rules, and SSO; uphold least‑privilege principles.
- Maintain dev/test/prod environments; schedule releases, sandbox refreshes, and enforce change‑control governance.
- Design, test, and deploy Salesforce Flows (record‑triggered, scheduled, sub‑flows, invocables) and approvals to streamline processes.
- Ensure data quality: validations, deduplication, imports/exports, and reconciliations; maintain audit trails.
- Build and maintain reports/dashboards for finance, CS, and ops; support downstream BI (Snowflake, Tableau, Power BI).
- Triage feature requests and incidents, resolve configuration/data/integration issues, and communicate status and metrics.
- Author SOPs, runbooks, and user guides; deliver targeted training on new features.
- Coordinate with integration/Dev teams on connected apps (HubSpot, Certinia/FinancialForce, Snowflake, Tableau, SharePoint), validating field mappings and data flows.
- Participate in UAT, cutovers, and post‑release reviews; track adoption and gather feedback.
**Required Skills:**
- Salesforce administration & automation (flows, approvals, CPQ & Billing guardrails)
- Security & access management (profiles, permission sets, roles, sharing rules, FLS, SSO)
- Data stewardship (validation rules, dedupe, Data Loader, Import Wizard)
- Reporting & dashboards (Salesforce, Snowflake, Tableau, Power BI)
- Release & environment management (sandbox strategy, DevOps Center, change sets)
- Integration awareness (field mapping, API, webhook, iPaaS)
- SOQL basics, basic scripting for verification and logs
- Incident triage, documentation, and user training
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Salesforce Platform Administrator II and/or Platform App Builder (preferred).
- Salesforce Advanced Administrator Certification (required).
- Salesforce CPQ Specialist Certification (preferred).
- Certinia PSA, Revenue Management, and related ERP/Certinia certifications (plus).