- Company Name
- socialed.
- Job Title
- Senior Account Manager
- Job Description
-
**Job Title**
Senior Account Manager
**Role Summary**
Own and deepen relationships with social‑first content agency clients, acting as the primary liaison between clients and internal creative, influencer, production, and social teams. Deliver end‑to‑end campaign management, client strategy, and account growth while ensuring retention KPIs and satisfaction metrics are met.
**Expectations**
- Drive client success and expansion within 12–24 months, positioning for progression to Account Director.
- Maintain high client satisfaction, retention, and upsell rates.
- Communicate performance insights and strategic recommendations clearly to both clients and internal stakeholders.
**Key Responsibilities**
- Serve as day‑to‑day point of contact for a roster of agency clients.
- Build deep, strategic relationships and become clients’ go‑to advisor.
- Oversee full campaign lifecycle: briefing, creative production, influencer coordination, social publishing, and performance measurement.
- Coordinate cross‑functional teams (creative, media, production, social) to keep projects on schedule and budget.
- Lead regular client check‑ins, performance reviews, and renewal discussions.
- Identify and pitch opportunities for account growth through additional services, new campaigns, or channel expansion.
- Maintain accurate reporting, dashboards, and KPI tracking to demonstrate value and justify renewals.
**Required Skills**
- 3+ years of experience in a social, content, or influencer agency managing clients or retainers end‑to‑end.
- Proven record of successful client management and campaign delivery.
- Strong communication, presentation, and relationship‑building abilities.
- Solid grasp of marketing fundamentals: creative process, media planning, performance analytics.
- Ability to balance creative ambition with commercial objectives.
- Highly organized, proactive, and able to perform under pressure.
- Experience in influencer marketing is a plus.
**Required Education & Certifications**
- Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
- Relevant industry certifications (e.g., Google Analytics, HubSpot, Social Media Marketing) are a plus.