Reel Recruit

www.reelrecruit.co.uk

2 Jobs

5 Employees

About the Company

Chosen by industry leaders such as Worldpay and the Royal Bank of Scotland.

Listed Jobs

Company Name: Reel Recruit
Job Title: Recruitment Technology Account Manager
Job Description: **Job Title:** Recruitment Technology Account Manager **Role Summary:** Manage a portfolio of recruitment software clients, serving as the primary point of contact from onboarding through ongoing support. Drive successful implementation, address technical and functional inquiries, and nurture relationships to achieve client satisfaction, renewals, and upsell opportunities. **Expectations:** - Deliver end‑to‑end client onboarding and implementation. - Maintain strong, proactive relationships and act as trusted advisor. - Coordinate cross‑functional teams to resolve issues and prioritize work. - Identify and pursue upsell and renewal opportunities. **Key Responsibilities:** - Own a client portfolio, understanding business needs and recruitment workflows. - Lead onboarding projects, including configuration, user acceptance testing, and go‑live support. - Respond to technical and functional queries, leveraging internal product, development, and support teams. - Conduct sprint meetings, prioritize tasks, and track delivery against timelines. - Manage contract renewals and drive client engagement for retention and growth. - Record all client interactions and updates in CRM systems. - Collaborate with product, development, support, and third‑party providers (e.g., job boards, HR systems). **Required Skills:** - Proven account management or customer success experience in SaaS or Applicant Tracking System (ATS) environments. - Strong understanding of recruitment software and talent acquisition processes. - Ability to manage full‑cycle client projects and multiple priorities. - Excellent verbal and written communication with both technical and non‑technical stakeholders. - Highly organized with strong documentation and CRM hygiene. - Familiarity with agile methodologies, sprint planning, and tools such as Jira, Salesforce, ChurnZero, and Slack. - Demonstrated track record of upselling and handling contract renewals (preferred). **Required Education & Certifications:** - Bachelor’s degree in Business, Human Resources, Information Technology, or a related field (or equivalent experience). - Relevant SaaS, CRM, or project management certifications are a plus but not mandatory.

Glasgow city, United kingdom

On site

11-11-2025

Company Name: Reel Recruit
Job Title: Account Manager
Job Description: **Job title:** Account Manager (Recruitment Tech) **Role Summary:** Manage a portfolio of clients for a recruitment ATS, overseeing onboarding, implementation, ongoing support, and upsell opportunities to drive client satisfaction and revenue growth. **Expectations:** - Deliver end‑to‑end client lifecycle management in a SaaS environment. - Maintain strong, trustful relationships with both technical and business stakeholders. - Operate remotely, collaborating with cross‑functional teams and external partners. **Key Responsibilities:** - Serve as primary client contact, understanding needs and ensuring continued alignment. - Lead client onboarding and implementation: gather requirements, test features, coordinate go‑live support. - Resolve technical/functional inquiries via coordination with product, dev, and support teams. - Conduct regular sprint reviews with clients and development squad to prioritize work and track progress. - Oversee user acceptance testing to validate solutions against agreed specifications. - Identify upsell and cross‑sell opportunities; promote add‑ons and new features. - Drive contract renewals and maintain renewal pipelines. - Update client records, meeting notes, and CRM data consistently. - Collaborate with third‑party providers (job boards, design agencies, HR systems) as needed. **Required Skills:** - Proven experience as Account Manager, Customer Success or Implementation Specialist in SaaS/ATS. - Deep understanding of applicant tracking systems and recruitment workflows. - Mastery of project and contract management, including end‑to‑end implementation and testing. - Excellent communication with both technical and non‑technical audiences. - Strong organisational and multitasking abilities across multiple accounts. - Familiarity with agile methodology, sprint planning, and prioritisation. - Proficiency in CRM and project tools: Salesforce, Jira, ChurnZero, Slack, etc. **Required Education & Certifications:** - Bachelor’s degree (preferable in Business, IT, HR, or related field). - No mandatory certification, but experience with SaaS/ATS platforms is essential.

Scotland, United kingdom

On site

27-11-2025