Skills

Communication Go Slack Jira Salesforce CRM Training Agile Recruitment

Job Specifications

Account Manager - Recruitment Tech

Remote (Edinburgh-based)

Full-Time | Permanent | Competitive Salary + OTE

About the Company

A well-established recruitment software company is on the lookout for a driven Account Manager to join their fully remote team.

Their platform helps organisations across the UK attract, engage, and hire more effectively through a smart, agile Applicant Tracking System that evolves with client feedback.

Trusted by some of the country’s best-known brands, they’re growing steadily and focused on long-term success.

The Role

You’ll manage a portfolio of clients, acting as their go-to contact for everything from onboarding to ongoing support. This is a relationship-first role, but you’ll also need to be confident with technical conversations and fast-paced projects. It’s perfect for someone with a background in SaaS or ATS, who enjoys variety and has a knack for keeping clients happy.

What You’ll Be Doing

Managing a portfolio of clients, building strong relationships and understanding their needs
Leading client onboarding and implementation from start to finish
Handling technical and functional queries with support from internal teams
Running sprint meetings to prioritise client tasks and track delivery
Overseeing user acceptance testing to ensure everything works as expected
Identifying upsell opportunities and promoting add-ons or new features
Leading contract renewals and driving client engagement
Keeping accurate client records and CRM notes
Collaborating with teams across product, development, and support
Coordinating with third-party providers like job boards and HR systems

Who It’s For

If you’re client-focused, tech-savvy, and confident juggling multiple projects, this one’s for you. You’ll need to be comfortable working remotely and managing both people and platforms.

You’ll Need

Experience in account management, customer success, or implementation within SaaS or ATS
Strong understanding of recruitment software and workflows
Proven ability to manage end-to-end client projects
Great communication skills with both technical and non-technical contacts
Highly organised with the ability to prioritise across a busy portfolio
Familiarity with agile working and sprint planning
Experience using tools like Jira, Salesforce, ChurnZero, and Slack

Bonus Points For

Experience upselling and leading contract renewals
Understanding of HR or talent acquisition processes
Background in remote or distributed teams

What’s on Offer

Fully remote working across the UK
Competitive salary with uncapped commission and annual bonus
Unlimited paid time off
Company pension scheme
Ongoing training and personal development
A collaborative and supportive culture
Genuine growth opportunities within a successful tech business