Harte Hanks

About the Company

We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data. What Sets Us Apart Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—driving relevance, engagement, and results. Customer Care: Outsourced customer service with a human-first approach—turning friction into loyalty and brand love. Fulfillment & Logistics: We manage 4M+ packages and 4B+ mail pieces annually with 99.98% accuracy—spanning ecommerce, kitting, point-of-purchase, and product recalls. Supply Chain Optimization: Our Allink360™ TMS platform leverages analytics and a 9K+ carrier network to move 1.3B+ pounds of freight annually with precision and speed. Who We Serve We partner with leading brands across CPG, pharma, retail, B2B, and ecommerce. Our average client tenure exceeds 12 years, built on trust, transparency, and tangible ROI. Why Harte Hanks? We offer fully integrated solutions across data, marketing, customer care, fulfillment, and logistics—so your customers feel known, valued, and served at every step of the journey. Specialties Data Services • Omnichannel Marketing • CRM • Demand Gen • CX Strategy • Customer Care • eCommerce Fulfillment • Print & Sample Fulfillment • Product Recalls • 3PL • TMS • Analytics • Direct Marketing • Supply Chain Optimization

Listed Jobs

Company Name

Harte Hanks

Job Title

Lead Solutions Engineer

Job Description

**Job Title:** Lead Solutions Engineer **Role Summary:** Architect and lead the design, development, and delivery of integrated contact‑center solutions using Salesforce, Zendesk, AI knowledge bases, and chatbot platforms. Serve as the technical bridge between business stakeholders and engineering teams, driving high‑quality, scalable implementations that meet client requirements and support sales initiatives. **Expectations:** - Deliver end‑to‑end technical solutions that align with client business goals. - Create and present proof‑of‑concepts to demonstrate value. - Ensure adherence to quality, security, and architectural standards throughout the project lifecycle. - Support pre‑sales and proposal activities with technical insight. **Key Responsibilities:** 1. Design, architect, and lead implementation of CRM, AI knowledge base, and chatbot integrations across contact‑center ecosystems. 2. Develop and demo POCs, translating business objectives into actionable technical roadmaps. 3. Translate functional requirements into detailed technical specifications and API designs. 4. Collaborate with sales and business teams during client presentations and proposal development. 5. Perform code and design reviews to maintain technical integrity and scalability. 6. Identify, assess, and mitigate technical risks throughout the project lifecycle. 7. Champion best practices in cloud architecture, security, CI/CD, and DevSecOps. **Required Skills:** - Proficiency in .NET (ASP.NET, .NET Core) and JavaScript frameworks (Angular, React). - Extensive experience with Azure and/or AWS cloud services. - Strong database skills (Microsoft SQL Server, PostgreSQL). - Deep knowledge of contact‑center platforms: Salesforce, Zendesk, Amazon Connect, AI knowledge base, and chatbot systems. - Expertise in API integration, data flow design, and middleware. - Proven consulting experience delivering solutions to enterprise clients. - Excellent verbal and written communication; ability to explain complex concepts to non‑technical stakeholders. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Minimum 5 years of technical leadership experience in solution design and delivery. - Cloud certifications preferred (AWS Certified Solutions Architect/Developer, Azure Solutions Architect/Developer, Azure AI Engineer, or DevOps Engineer). - Salesforce/B2B or Zendesk certifications are advantageous. ---

Austin, United states

On site

Senior

12-11-2025