Job Specifications
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
This role involves delivering technical solutions with consulting expertise in CRM platforms such as Salesforce, Zendesk, AI knowledge base systems, and AI chatbot platforms. The candidate will collaborate with clients, participate in sales pitches, and work closely with internal teams to deliver tailored, high-quality solutions.
Architect, design, and lead technical implementations of solutions across the contact center ecosystem, including AI knowledge bases, AI chatbots, and CRM integrations.
Develop proof-of-concepts (POCs) to showcase solution capabilities and demonstrate value to clients.
Work directly with clients to gather requirements, define technical solutions, and ensure successful delivery.
Act as a liaison between technical and business stakeholders, translating business objectives into actionable technical solutions.
Partner with the sales team during client presentations, providing technical expertise on contact center platforms and integrations.
Assist with proposal creation and RFP responses, ensuring solutions meet client needs and are technically sound.
Participate in pre-sales activities, offering technical insights and building confidence with potential clients.
Ensure solutions are delivered according to quality standards and client expectations.
Perform code and design reviews, providing feedback to maintain technical integrity and scalability.
Identify and mitigate technical risks throughout the project lifecycle.
Requirements
Bachelor’s degree in computer science or related discipline
5+ years in a technical leadership role
Proficiency in .NET technologies, including ASP.NET, .NET Core, as well as javascript frameworks such as Angular or React.
Extensive experience with Azure and/or AWS cloud technologies
Familiarity with Microsoft SQL Server, Postgres, and database management.
Extensive experience in designing and implementing solutions within the contact center ecosystem, including Salesforce, Zendesk, Amazon Connect, AI Knowledge base, and AI chatbot systems.
Strong consulting background with client-facing experience in solution design and delivery.
Expertise in API integrations and data flows across CRM and contact center platforms.
Excellent presentation and communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Preferred Qualifications
AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) or Azure certifications (e.g., Azure Solutions Architect Expert, Azure Developer Associate, Azure AI Engineer Associate, DevOps Engineer Expert), or relevant Salesforce/Zendesk certifications.
Experience with AI-powered chatbot platforms, AI-powered knowledge base systems, and machine learning solutions in the contact center space.
Knowledge of Agile development methodologies, DevSecOps practices, and CI/CD pipelines.
What We Offer
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions | Immediate vesting
Equal Opportunity Employer/M/F/H/V
About the Company
We are The Customer Company® — a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics. For nearly 100 years, Harte Hanks has helped brands grow closer to customers by delivering real business outcomes—powered by strategy, empathy, and data. What Sets Us Apart Omnichannel Marketing & Data Services: From data cleansing, enrichment, and segmentation to fully integrated direct and digital campaigns, we connect brands with the right people at the right time—dr...
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