- Company Name
- The Planet Group
- Job Title
- Information Technology Support Analyst
- Job Description
-
Job Title: Information Technology Support Analyst
Role Summary:
- 6‑month contract role focused on the implementation, maintenance, and support of enterprise IT systems and infrastructure.
- Ensures system stability, performance, and security through proactive monitoring, troubleshooting, and collaboration with engineering and support teams.
Expectations:
- Demonstrate strong analytical and problem‑solving skills to identify and resolve complex IT issues.
- Adapt quickly to proprietary applications and evolving technologies, providing technical guidance as needed.
Key Responsibilities:
- Analyze, evaluate, and optimize existing IT systems and infrastructure for performance and efficiency.
- Implement, configure, and support IT solutions aligned with technical requirements and growth plans.
- Partner with IT support and engineering teams to maintain system uptime, performance, and reliability.
- Administer user accounts, security, and distribution groups in Active Directory.
- Troubleshoot hardware, printers, computers, and network devices.
- Provide technical guidance for customized software, hardware, and infrastructure requirements.
- Monitor and maintain critical network services (DNS, DHCP, VoIP, cellular telecom).
- Assist in server OS setup, application software, and system tools configuration/testing.
- Ensure compliance with standards, policies, and SOPs.
- Uphold best practices in information security, data integrity, and system reliability.
Required Skills:
- Strong analytical and data‑driven problem solving.
- Proficiency in Active Directory, DNS, DHCP, and telecom system administration.
- Experience with Microsoft 365 and Azure cloud environments.
- Hands‑on experience with VMware vSphere and Cisco UCS infrastructure.
- Working knowledge of Fortinet firewalls and Cisco Meraki networking hardware.
- Familiarity with Veeam backup and replication software.
- Excellent communication, collaboration, and decision‑making abilities.
- Quick learner adaptable to new technologies.
Required Education & Certifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Certifications: Microsoft Certified: Azure Fundamentals or Microsoft 365 Certified (preferred); VMware Certified Professional (VCP) or Cisco Certified Network Associate (CCNA) (preferred).