Launched

About the Company

Launched is the future of sales and marketing, driven by Nova – the world’s first AI salesperson who truly works like a human. Nova doesn’t just automate tasks; she transforms how businesses connect with prospects across every channel. From emails and LinkedIn messages to voice notes and cold calls, Nova delivers hyper-personalised outreach that resonates, builds trust, and drives results. With Nova’s multi-level training, she learns your company’s products, tone, and sales strategies, adapting her outreach to feel personal and human. She combines intent data from 17 billion monthly actions with advanced analytics to pinpoint the perfect prospects at the right time. Nova even takes care of follow-ups, responding intelligently to emails and maintaining the flow of conversation so no opportunity is missed. Nova’s capabilities go beyond outreach. She provides real-time revenue attribution, showing you exactly how your marketing efforts impact your pipeline and ROI. Whether it’s crafting tailored messages, analysing lead behaviour, or jumping on a cold call, Nova empowers your team to focus on building relationships while she handles the heavy lifting. Launched and Nova are here to revolutionise the way you sell, market, and grow.

Listed Jobs

Company Name

Launched

Job Title

Account Manager

Job Description

Job title: Account Manager Role Summary: Own the end‑to‑end customer lifetime for a SaaS AI sales platform, driving revenue expansion, renewals, and product adoption through strategic relationship management and data‑driven insights. Expectations: • Deliver net revenue retention >120% and renewal rate >90% • Convert >80% of PoC engagements into standing contracts within 7 days • Identify and secure 5–10 expansion opportunities per quarter • Maintain 100% QBR and PoC Outcome Review completion rates Key Responsibilities: • Run Quarterly Business Reviews with all key accounts • Oversee onboarding, enabling, and ongoing support of new users • Manage ticket resolution and ensure timely customer issue closure • Identify and close upsell opportunities (additional seats, features, usage‑based upgrades) • Own renewals, forecast expansion revenue, and execute renewal strategy • Lead PoC continuity: onboarding, activation, usage tracking, outcome review, and commercial conversion conversations • Provide usage insights and customer feedback to product steering committees • Build and update road‑map alignment documents and share ROI opportunities with stakeholders Required Skills: • Proven SaaS account management experience with record of upsells and churn prevention • Strong analytical mindset: ability to read usage data, forecast revenue, and measure KPIs • Exceptional communication and presentation skills (QBRs, PoC outcomes) • Negotiation and closing ability, comfortable handling contract terms and pricing • Customer‑centric mindset with ability to build trust with GTM leaders and executives • Collaborative approach: effectively partner with Product, CS, Enablement, and executive leadership Required Education & Certifications: • Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) • Familiarity with CRM platforms (e.g., Salesforce), analytics dashboards, and SaaS metrics is essential.

United kingdom

Remote

20-11-2025