Skills

Sales Marketing Sales/Marketing

Job Specifications

We're hiring a Founding Account Manager at Launched (Nova AI).

Nova is the world’s fully autonomous AI salesperson. She doesn’t assist reps. She is the rep.

She prospects, writes, calls, follows up, books meetings, runs sales demos and closes deals - all autonomously.

We’re backed by top-tier investors, and scaling fast.

Now we need someone to own our customers, not just to support them, but to grow them.

This isn’t a passive support role.

You will be answering tickets and onboarding users.

You will be running enablement and making sure the customers are seeing value from the platform.

This is about expansion, renewals, and turning PoCs into pipeline.

You’ll take over accounts once they are sold and handed over.

You’ll run QBRs, track performance, convert trials, and upsell like a strategist.

You’ll work alongside Product and the founding team, not beneath them.

You need to have done this before.

You’ve managed SaaS accounts. You’ve closed upsells. You’ve renewed contracts that could have churned. You have grown and renewed customers who have had bugs or tickets open. You are a relationship builder and a closer.

You know how to read usage data, build trust with GTM leaders, and grow revenue without the fluff.

Role Overview

You will own the customer relationship from post-sale to expansion.

Your job is to grow revenue from existing accounts, ensure they renew, and become champions of Nova.

You’ll work closely with the team to ensure adoption and with Product to relay feedback.

You own the commercial outcome - including PoC continuation, renewals, and expansion.

Core Responsibilities

Run Quarterly Business Reviews (QBRs) with every customer
Own our 4 North Star Metrics
Onboarding
Enablement
Support with tickets
Identify and close expansion opportunities (seats, features, usage-based upgrades)
Own renewals and forecast expansion revenue
Own PoC continuation - take over from Enablement to convert into long-term contract
Build roadmap alignment and upsell new modules
Feed usage insights and customer feedback into Product
Maintain strong partnership with CS/Enablement to spot friction and surface wins

PoC Continuation Ownership

You run run the PoC (onboarding, activation, usage tracking)
You own the decision conversation: continuation, expansion, or closure
Prepare and deliver the PoC Outcome Review with data
Frame commercial upside and position next steps (standard or upgraded contract)
Align with founder, AE, or pricing as needed for strategic accounts

PoC Continuation Targets

PoC-to-Continuation Conversion Rate: >80%
PoC Outcome Review Completion Rate: 100%
Average Time to Conversion Post-PoC: 120%

Renewal Rate - >90%

PoC Continuation - >80%

QBR Completion Rate - 100% per account per quarter

Expansion Opps Identified 5 - 10 per quarter

Roadmap Insight Documents 1/month

Recap: You Own

The relationship
The revenue
The enablement
The renewal
The PoC commercial conversion
The roadmap signal feedback

You're the trusted partner who grows every customer.

About the Company

Launched is the future of sales and marketing, driven by Nova – the world’s first AI salesperson who truly works like a human. Nova doesn’t just automate tasks; she transforms how businesses connect with prospects across every channel. From emails and LinkedIn messages to voice notes and cold calls, Nova delivers hyper-personalised outreach that resonates, builds trust, and drives results. With Nova’s multi-level training, she learns your company’s products, tone, and sales strategies, adapting her outreach to feel personal ... Know more