MediaMint

About the Company

MediaMint delivers AI-driven revenue operations solutions that redefine growth strategies across media, marketing, sales, customer success, and beyond. Since 2010, we’ve turned operational complexity into a competitive advantage, helping businesses achieve scalable, sustainable growth. From MediaMint Labs’ advanced AI capabilities to customized operations support, we partner with clients globally to unlock efficiency, elevate performance, and drive value creation. Join us as we shape the future of RevOps. #RevOps #AIPowered #GlobalGrowth #SustainableValue

Listed Jobs

Company Name

MediaMint

Job Title

Ad Success Representative

Job Description

Job title: Ad Success Representative Role Summary: Act as the primary liaison between client partners and Ad Operations to drive campaign success through strategic account management and operational excellence. Expectations: - Manage 3–4 client partners, including subsidiaries of large holding companies. - Conduct structured weekly check‑ins and provide proactive recommendations. - Identify revenue opportunities and upsell strategies to support account retention and growth. - Deliver high‑quality client service, achieving strong CSAT scores. Key Responsibilities: 1. **Client Engagement & Strategic Partnership** – Build trust‑based relationships, lead regular check‑ins, and support retention and growth initiatives. 2. **Campaign Management & Operational Support** – Act as liaison between client teams and Ad Operations, manage ticket submissions and QA deliverables; oversee Direct IO, Programmatic, and Self‑Serve (Ads Manager) campaign processes. 3. **Insight Generation & Optimization** – Download, analyze, and translate campaign performance data into actionable insights and reporting narratives aligned with campaign goals. 4. **Internal Collaboration & Workflow Development** – Work with product, marketing, and engineering teams to incorporate client feedback, standardize evolving workflows, and contribute to knowledge‑sharing initiatives. Required Skills: - 3+ years in Customer Success, Account Management, Ad Operations, or a comparable client‑facing role. - Proficient with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io). - Strong problem‑solving and communication abilities. - Experience managing complex workflows and shifting priorities. - Familiarity with digital advertising (Direct IO, Programmatic, or Self‑Serve) is a plus. - Analytical mindset focused on deriving actionable insights from data. Required Education & Certifications: - Bachelor’s degree (or equivalent experience) in Marketing, Communications, Advertising, Business, or a related field. - Any certifications in digital marketing, ad operations, or customer success (e.g., Google Ads, Salesforce Certified Administrator) are advantageous.

Toronto, Canada

On site

16-12-2025