Job Specifications
Ad Success Representative
Job Location : Toronto , Canada
Work from Office
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
Key Responsibilities
Client Engagement & Strategic Partnership
Manage 3–4 client partners, including subsidiaries under large holding companies.
Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
Download and analyze campaign performance data.
Translate metrics into clear, actionable insights and optimizations.
Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics
Volume of Work (by case type, reason, and region)
Average Handle Time for support and operational tasks
QA Scores for campaign accuracy, strategy, and delivery timeliness
Monthly CSAT Scores from client partners evaluating deliverables and communication
Skills & Experience
3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
Strong problem-solving and communication skills
Ability to manage complex workflows and shifting priorities
Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
Analytical mindset with a drive to turn data into actionable insights
Interested? Apply Here
Why Join Us?
This role supports one of the most dynamic teams at our client’s organization. You’ll be part of a new, evolving process—helping define success from the ground up. If you thrive in complexity, enjoy shaping structure, and are passionate about creating impact, MediaMint is the place for you.
About the Company
MediaMint delivers AI-driven revenue operations solutions that redefine growth strategies across media, marketing, sales, customer success, and beyond. Since 2010, we’ve turned operational complexity into a competitive advantage, helping businesses achieve scalable, sustainable growth. From MediaMint Labs’ advanced AI capabilities to customized operations support, we partner with clients globally to unlock efficiency, elevate performance, and drive value creation. Join us as we shape the future of RevOps. #RevOps #AIPowered ...
Know more