- Company Name
- Pioneer Search
- Job Title
- Application Support Engineer
- Job Description
-
Job title: Application Support Engineer
Role Summary: Support and maintain a modern Azure‑cloud application stack for a financial services organization, ensuring reliability, performance, and uptime through incident management, troubleshooting, and proactive automation.
Expectations:
- Provide second‑ and third‑line support for Azure services and .NET/C# microservices.
- Own incident triage, root‑cause analysis, and resolution in a rapid‑moving environment.
- Develop and maintain runbooks, diagnostics, and monitoring dashboards.
- Define and enforce SLAs, service workflows, and knowledge documentation.
Key Responsibilities:
- Monitor and troubleshoot Azure App Services, Functions, SQL, Storage, Event Grid, API Management, and .NET/C# APIs.
- Resolve incidents involving data pipelines, messaging queues, background jobs, and authentication flows.
- Collaborate with engineering, cloud, and infra teams to understand and support evolving systems.
- Manage CI/CD pipelines (Azure DevOps), including deployment troubleshooting.
- Build operational automation, runbooks, and proactive diagnostic tools.
- Define SLAs, triage structures, knowledge base articles, and process improvements.
Required Skills:
- Experience in application support/operations in a cloud environment.
- Hands‑on knowledge of Azure services (App Service, Functions, SQL Database, Storage, API Management).
- Ability to read and interpret C#/.NET code; familiarity with engineering patterns.
- Troubleshooting expertise for APIs, microservices, SQL, authentication, and cloud dependencies.
- Proficiency with monitoring tools (Azure Monitor, Application Insights, Log Analytics, Kibana, Grafana).
- Understanding of incident management, SLAs, problem management, and service improvement processes.
- Familiarity with CI/CD, Git, and deployment pipelines.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Microsoft Azure certifications (e.g., AZ‑104, AZ‑204) preferred but not mandatory.