- Company Name
- Fusion Homes
- Job Title
- IT Analyst
- Job Description
-
Job Title: IT Analyst
Role Summary
IT Analyst who analyzes business requirements, designs system improvements, and manages day‑to‑day support for core applications, ensuring reliable operation and data integrity across the organization.
Expactations
• Provide expert IT support, resolving tickets promptly.
• Maintain and configure ERP, CRM, SharePoint, Microsoft 365, and related tools.
• Collaborate with internal stakeholders and external vendors to implement and integrate new systems.
• Utilize Power BI, SQL, and Excel to enhance reporting and process automation.
• Act as a proactive problem solver, improving efficiency and system performance.
Key Responsibilities
- Partner with business units to translate functional needs into system or process enhancements.
- Serve as first‑line IT support, troubleshooting hardware, software, and network issues.
- Administer user access, permissions, and configuration settings for Microsoft 365, ERP, and CRM platforms.
- Document system configurations, change procedures, and user guides.
- Coordinate with MSPs and vendors for infrastructure support, licensing, and technology projects.
- Lead or support implementation of new applications, integrations, and automation initiatives.
- Monitor performance metrics and recommend improvements.
- Conduct regular system audits and security checks.
- Facilitate training sessions and knowledge transfer to end users.
Required Skills
- 3+ years of experience in systems administration or business systems analysis.
- Microsoft 365 proficiency (Azure AD, SharePoint, Teams).
- Hands‑on support experience with ERP, CRM, or HRIS solutions.
- Working knowledge of Power BI, SQL, and advanced Excel for data analysis.
- Strong troubleshooting, analytical, and problem‑solving capabilities.
- Excellent communication skills and a customer‑focused mindset.
- Ability to manage multiple priorities in a fast‑paced environment.
- Collaboration skills with cross‑functional teams and external partners.
Required Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, Business Analytics, or a related field.
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, or similar are preferred.