Job Specifications
Driven by our values and a shared commitment to excellence and growth, Fusion Homes is redefining what it means to build for the future. Recognized as a Mercer Best Employer (2022–2024), we’re powered by our people, our competitive spirit, and our drive to win as one team. Delivering an unparalleled customer experience and achieving our bold growth objectives requires an exceptional team of talented individuals. To rise to the occasion, we consistently over-deliver, embrace challenges with determination, and approach each day with a clear purpose: to outperform yesterday and defy expectations.
We’re looking for an IT Analyst who’s passionate about leveraging technology to drive efficiency, reliability, and growth across the organization. You’re a proactive problem-solver who thrives in a fast-paced, evolving environment and takes pride in ensuring that systems, processes, and people work seamlessly together. With a strong blend of technical expertise and business acumen, you’ll play a key role in maintaining and optimizing the tools and systems that empower every team at Fusion Homes to perform at their best.
What You’ll be Doing:
Partner with internal teams to understand business needs and translate them into system or process improvements that enhance efficiency and data integrity.
Serve as the first point of contact for IT support requests, ensuring timely, professional, and customer-focused resolution of technical issues.
Maintain and administer key business applications (ERP, CRM, SharePoint, Microsoft 365, etc.), including user access, configurations, and documentation.
Coordinate with external vendors and the managed service provider (MSP) to support infrastructure, licensing, and technology project delivery.
Support implementation of new systems, integrations, and automation initiatives to streamline workflows and strengthen reporting capabilities.
What You Bring to the Table:
3+ years of progressive experience in systems administration, business systems analysis, or a related hybrid IT role.
Proficiency in Microsoft 365 (including Azure AD, SharePoint, and Teams), with hands-on experience supporting ERP, CRM, or HRIS applications.
Working knowledge of Power BI, SQL, and Excel for data reporting, integration, and process improvement.
Strong analytical and problem-solving abilities, with a proven ability to troubleshoot complex issues and deliver practical solutions.
Customer-focused and collaborative communicator who takes initiative to streamline workflows, enhance system performance, and drive continuous improvement.
Occasional travel to the Toronto office may be required.
Why You Should Join Fusion:
Award-Winning Culture: Mercer Best Employer 3 years running.
Growth & Opportunity: Endless learning and career progression.
Recognition & Celebration: We work hard and celebrate big.
Competitive Rewards: Strong compensation, bonus potential, and 100% employer-paid benefits.
Future Focused: RRSP matching, exclusive employee home discounts, and the tools you need to succeed.
About the Company
Fusion Homes is a homebuilder dedicated to guiding customers through their Home Buying Journey. From Daydreaming to Living, our people will ensure you feel confident every step of the way. Creating communities that boast security and comfort, from carefully-controlled streetscapes to luxurious interiors, is a skill that stems from our core values. We’re never complacent and we’re always willing to learn. Our values have earned us the trust of our community, innumerable happy customers and multiple local, provincial and natio...
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