Surrey Police

About the Company

Our vision is to make Surrey the safest county it can be. In order to achieve this vision we: • Pursue offenders to prevent & detect crime • Protect vulnerable people • Prevent crime and disorder We are absolutely committed to providing the best possible policing service to the Surrey public and fundamentally believe that we cannot effectively do our job without the support of our residents. Working together is the only way to successfully tackle crime and we continue to value the input we receive from local people.

Listed Jobs

Company Name

Surrey Police

Job Title

Business Systems Technical Lead - FCC

Job Description

**Job Title**: Business Systems Technical Lead – FCC **Role Summary**: Lead and supervise the Business Systems Team within the Force Command Centre, ensuring 24/7 operational readiness. Deliver technical input, coordinate task execution, and drive system improvements to support policing functions. **Expactations**: - Manage day‑to‑day operations of the Business Systems Team. - Implement and support controlled system changes for seamless 24/7 service delivery. - Provide technical guidance and mentorship to team members. - Maintain high standards of project delivery, configuration, integration, and performance monitoring. **Key Responsibilities**: - Lead the Business Systems Team, overseeing daily activities and aligning with strategic plans set by the Business Systems Manager. - Plan, execute, and monitor technical projects, ensuring timely and quality outcomes. - Apply system lifecycle management practices: configuration, integration, testing, deployment, and performance monitoring. - Deliver hands‑on technical support to colleagues and stakeholders. - Review and improve system designs and business processes to enhance service delivery. - Communicate technical concepts clearly to non‑technical audiences, including reports and briefings. - Coordinate with internal departments and external suppliers to implement system improvements. **Required Skills**: - Proven experience managing and optimising technical systems in a high‑demand operational environment. - Line‑management experience with the ability to motivate, develop, and assess technical staff. - Knowledge of system lifecycle management, configuration, integration, and performance monitoring. - Strong project management skills and experience delivering technical projects to high standards. - Ability to translate technical details into clear communication for non‑technical stakeholders. - Familiarity with SaaS platforms, CRM/contact management systems, and call handling technologies. - Experience in a regulated environment with understanding of data protection, cybersecurity, and compliance standards. - Collaborative working skills across departments and with external suppliers. **Required Education & Certifications**: - Minimum of A‑Level qualification in a directly related subject (IT, Computer Science, Systems Engineering). - Practical, relevant experience (e.g., within a police or law‑enforcement context or commercial IT environment) evidencing delivery of projects and system upgrades. ---

Guildford, United kingdom

On site

Senior

29-12-2025