Skills

Monitoring Test CRM Agile

Job Specifications

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

In this role you will be part of a team that ensures the Force Command Centre is capable of operating 24-hours per day, seven days per week, to implement any changes to these systems in a controlled manner and to provide help and guidance to all colleagues within the department.

You will supervise and support the Business Systems Team, leading the day to day activities, following strategic plans set by the Business Systems Manager.

The role provides hands on technical input, supports colleagues, and contributes to system improvements.

It includes coordinating tasks, sharing knowledge, and supporting the development of team members in a collaborative environment.

Skills & Experience

The successful post holder will be educated to A-Level in directly related subject eg IT, Computer Science, Systems Engineering

The ideal candidate will have specialist technical knowledge acquired through relevant and practical experience. This must be evidenced through successfully delivering a range of projects to a high standard with experience with current systems and processes including implementing new and planned initiatives, of developing and reviewing systems design and business processes to support and improve service delivery.

Ideally this will have been gained within a Contact environment – preferably within a Police or Law Enforcement organisation, or commercial IT environment.

Shortlisting and interviews will look to test candidates with:

Proven experience in managing and optimising technical systems within a high-demand operational environment.
Experience of line-managing technical staff, with the ability to motivate and develop others.
An understanding of system lifecycle management, including configuration, integration, and performance monitoring.
Experience in supporting strategic system planning and contributing to technical project delivery.
Able to communicate technical concepts to non-technical audiences and stakeholders.
Familiarity with SAAS platforms, CRM/contact management systems, and call handling technologies.
Experience working in a regulated environment, with knowledge of data protection, cybersecurity, and compliance standards.
Ability to work collaboratively across departments and with external suppliers to deliver system improvements.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

career progression
contributory pension scheme (LGPS)
generous annual leave allowance
discounts for everyday spend
on-site gyms and a range of sports clubs
generous and supportive parental leave
financial and mental wellbeing guidance and support
discounted contributory healthcare scheme

Vacancy Information

Division / Department - Contact and Control

Grade - Grade H

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £38,064 - £45,058

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

About the Company

Our vision is to make Surrey the safest county it can be. In order to achieve this vision we: • Pursue offenders to prevent & detect crime • Protect vulnerable people • Prevent crime and disorder We are absolutely committed to providing the best possible policing service to the Surrey public and fundamentally believe that we cannot effectively do our job without the support of our residents. Working together is the only way to successfully tackle crime and we continue to value the input we receive from local people. Know more