Change Digital – Digital & Tech Recruitment

About the Company

Change Digital is the digital & tech recruitment division of Change Recruitment, part of the Taranata Group. Our mission is simple. We help modern, forward-thinking businesses grow through recruiting the best technology and digital engineering talent.

Whether you need a Digital Creative, Software Engineer, Cloud/DevOps Engineer, Data Scientist or Cyber Security expert, we’ve got the industry expertise to make the recruitment process smooth and simple. Acquire, engage and retain talent to innovate your business and stay ahead of the curve.

Listed Jobs

Company Name

Change Digital – Digital & Tech Recruitment

Job Title

IT Support Analyst

Job Description

Job title: IT Support Analyst Role Summary: Provide responsive, technical support to office‑based and remote staff, maintaining service levels and ensuring business continuity. Resolve hardware, software, and network issues; manage support tickets and asset records; contribute to documentation of systems and processes. Expactations: * Deliver high‑quality, timely assistance in line with SLA requirements. * Communicate clearly with users at all technical levels. * Proactively identify and address recurring support issues. * Maintain accurate documentation and asset inventory. Key Responsibilities: * Respond to and resolve IT support tickets, prioritising queues. * Troubleshoot MacOS and Apple hardware, user accounts, and network connectivity (Wi‑Fi, LAN). * Support meeting‑room AV systems, ensuring plug‑and‑play functionality. * Administer SaaS applications, including user provisioning. * Record and update system and process documentation. * Maintain asset tracking and user access control. Required Skills: * Proven hands‑on IT support experience. * Strong problem‑solving and independent work capabilities. * Excellent communication and interpersonal skills. * Experience with macOS and Apple hardware. * Basic troubleshooting of audio‑visual equipment for meetings. * Fundamental networking knowledge (Wi‑Fi, LAN). * Familiarity with SaaS administration and user provisioning. Required Education & Certifications: None specified.

Edinburgh, United kingdom

On site

03-02-2026

Company Name

Change Digital – Digital & Tech Recruitment

Job Title

Network Team Lead

Job Description

**Job Title:** Network Team Lead **Role Summary:** Lead a global network operations team delivering LAN, WAN, firewall, and internet services. Ensure high‑quality, compliant service delivery, manage resources and workloads, drive continuous improvement, and apply Agile practices to balance BAU, backlog, and project tasks across multiple time zones. **Expectations:** - Provide strong people leadership and performance management. - Maintain service level targets and mitigate operational risks. - Facilitate effective communication with technical and non‑technical stakeholders. - Champion Agile ways of working and process improvement. **Key Responsibilities:** - Oversee daily team activities, allocate work based on skills and capacity, and conduct regular 1:1s. - Monitor SLAs/KPIs, enforce security, change, and operational compliance. - Manage escalations and resolve complex workload issues. - Lead Agile ceremonies (stand‑ups, planning, retrospectives) and prioritize tasks for iterative delivery. - Drive continuous service quality improvement and oversee change implementations. - Identify risks, develop mitigation actions, and report status to stakeholders. - Serve as primary contact for internal and external stakeholders, ensuring clear, consistent communication. **Required Skills:** - Proven team leadership and people‑management experience. - Strong communication and stakeholder‑management abilities. - Experience delivering BAU and small projects using Agile methodologies. - Ability to manage escalations, prioritize workloads, and work calmly under pressure. - Familiarity with global, distributed teams and multiple time zones. - Proficiency with Jira, ITSM tools (e.g., ServiceNow, Cherwell), and MS Office. - Solid understanding of networking concepts (LAN, WAN, firewalls) and cloud networking (desired). - Agile certifications (AgilePM, Scrum, SAFe) desirable. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Networking, or related field (or equivalent experience). - Agile certification (AgilePM, Scrum Master, SAFe) preferred but not mandatory.

Glasgow city, United kingdom

Hybrid

Senior

16-03-2026