- Company Name
- 1-800-FLOWERS.COM, INC.
- Job Title
- Marketplace Analyst
- Job Description
-
**Job Title:** Marketplace Analyst
**Role Summary:**
Analyze, monitor, and optimize marketplace channel performance to drive revenue, profitability, and operational excellence for third‑party retail platforms (e.g., Amazon, Walmart, DoorDash).
**Expectations:**
- Deliver data‑driven insights to inform merchandising, pricing, and strategic decisions.
- Maintain real‑time dashboards and reports, exposing trends, risks, and opportunities.
- Collaborate across Marketplace, eCommerce, Finance, Supply Chain, and Digital Marketing teams to execute channel strategy.
**Key Responsibilities:**
- Track daily KPIs (sales, conversion, traffic, pricing, margin, on‑time delivery, cancellation, defect rates).
- Build/maintain dashboards using Tableau, Power BI, Looker, or equivalent.
- Conduct SKU‑, brand‑, and channel‑level performance analyses.
- Benchmark competitors on pricing, ratings, assortment, delivery fees, placement.
- Identify growth opportunities, operational risks, and industry trends in floral, gourmet gifting, and perishable categories.
- Monitor compliance metrics, alert cross‑functional teams to SLA deviations, and support root‑cause analysis.
- Evaluate dynamic pricing, fee structures, ad spend, and promotional impact on contribution profit.
- Prepare updates for weekly business reviews, leadership meetings, and brand teams.
**Required Skills:**
- Strong analytical and quantitative reasoning.
- Proficiency with large datasets, SQL, and visual analytics tools (Tableau, Power BI, Looker).
- Excellent communication of complex insights to non‑technical stakeholders.
- Ability to influence cross‑functional partners and navigate fast‑paced environments.
- Knowledge of marketplace operations, pricing, and fee structures.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Economics, Statistics, Data Analytics, or related field.
- Certifications in data visualization (e.g., Tableau, Power BI) or marketplace analytics preferred.