Job Specifications
The Marketplace Analyst plays a critical role in optimizing the performance, visibility, and profitability of 1-800-FLOWERS.COM, Inc.'s marketplace channels. This role supports the Marketplace, eCommerce, and Digital Marketing teams by delivering data-driven insights, monitoring marketplace health, and identifying opportunities to grow revenue across key third-party platforms.
The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets, dashboards, and cross-functional teams in a fast-paced retail environment. Key Responsibilities Marketplace Performance & Analytics
Monitor daily performance across marketplaces (eg, Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery.
Analyze trends to identify growth opportunities and operational risks across brands and platforms.
Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar).
Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions. Competitive & Category Analysis
Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement).
Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories. Operational & Compliance Monitoring
Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores.
Alert cross-functional teams to emerging risks or SLA compliance issues.
Support root-cause analysis for performance disruptions (eg, fulfillment failures, listing suppressions, algorithm changes). Pricing & Profitability
Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory.
Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit.
Assist with modeling financial impact for assortment or pricing changes. Cross-Functional Collaboration
Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy.
Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams.
About the Company
1-800-FLOWERS.COM, Inc. is a leading provider of gifts designed to help inspire customers to give more, connect more, and build more and better relationships. The Company’s e-commerce business platform features an all-star family of brands, including: 1-800-Flowers.com®, 1-800-Baskets.com®, Cheryl’s Cookies®, Harry & David®, PersonalizationMall.com®, Shari’s Berries®, FruitBouquets.com®, Things Remembered®, Moose Munch®, The Popcorn Factory®, Wolferman’s Bakery®, Vital Choice® and Simply Chocolate®. Through the Celebrations ...
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