The Care Company

1 Job

117 Employees

About the Company

A Better Life for Those at Home! We believe that better health care comes to you. The Care Company provides in home Personal Support and Nursing services to people of all ages. We help seniors stay living in their own homes. We provide support for children and young adults facing health challenges. We provide on demand Nursing support for anyone who needs it post operation. What really makes us special is our Make Each day Count philosophy where we help people reconnect with the hobbies and activities they might have abandoned due to health and mobility challenges.

Listed Jobs

Company Name: The Care Company
Job Title: In-person Office Support Coordinator Contract- East York
Job Description: **Job Title**: Office Support Coordinator (Contract) **Role Summary**: Ensure efficient day-to-day operations in a home healthcare setting by coordinating caregiver schedules, managing client communications, and maintaining accurate records. Provide in-person administrative support to facilitate timely delivery of home care services. **Expectations**: Temporary full-time contract, 5 days/week (8am-4pm or 9am-5pm). Requires in-person office attendance. Start date: January 2026. **Key Responsibilities**: - Schedule management: Adjust and fill caregiver shifts, resolve urgent scheduling conflicts. - Client care coordination: Address client care requests, service updates, and emergencies. - Communication: Handle high-volume phone/email communications with clients/caregivers. - Technical support: Provide AlayaCare software and mobile app assistance to caregivers. - Documentation: Maintain up-to-date records in EMR systems (AlayaCare). - Quality assurance: Support internal audits and compliance with care standards. - Collaboration: Coordinate with office and care teams to align client needs with caregiver availability. **Required Skills**: - Minimum 2 years’ healthcare or fast-paced customer service experience. - Proficiency in healthcare scheduling software (e.g., AlayaCare). - Strong verbal/written communication and interpersonal skills. - Ability to troubleshoot issues with professionalism and empathy. - Advanced Microsoft Office skills (Excel, Outlook). - Multitasking capability in a high-volume environment. - Detail-oriented with consistent attendance. **Required Education & Certifications**: - Secondary school diploma required. - Certificate in Office Administration, Medical Terminology, or related field preferred.