Job Specifications
A Better Life for Those at Home
The Care Company is a leading provider of in-home personal support and nursing services across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, to clients needing post-operative nursing care on demand.
Our mission is simple: help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we help clients return to the hobbies, activities, and daily routines they love.
We are currently hiring for an in-person Office Support Coordinator role for our day shift team. If you're looking for an in-person job in home healthcare where you can make a real difference, this role is for you.
Position Details
Job Title: Office Support Coordinator
Location: 864 Millwood Road, East York,M4G 1W6 MUST be able to come to the office in-person 5 days/week.
Schedule: Monday-Friday, 8am-4pm or 9am-5pm
Status: Temporary full-time contract, starting January 5th, 2026
Pay: $25 per hour
Job Summary
As the Office Support Coordinator, you will play a key role in ensuring the daily operations of the business flow smoothly. You will ensure clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using AlayaCare, our industry-leading home care software. This role will largely require supporting with phone and email communications and requires someone with previous experience managing a high volume of both.
This is an excellent opportunity for candidates seeking in-person healthcare jobs, day-time scheduling roles, and customer service work in the home care industry.
Key Responsibilities
Schedule Management: Handle schedule changes, fill open shifts, and ensure accurate caregiver bookings
Phone and email support: Ensure all calls and emails are answered promptly and addressed in a timely, appropriate, and professional manor
Client & Caregiver Communication: Respond promptly to client needs, emergencies, and service updates
AlayaCare Support: Provide technical and mobile app support to caregivers
Documentation: Maintain up-to-date and accurate information within the EMR (AlayaCare)
Coordination: Match caregivers with clients based on needs, skills, location, and availability
Quality Assurance: Assist with internal audits and ensure compliance with company standards
Collaboration: Work with the Office Team, Coordinators, and the Care Team to ensure seamless and consistent client care
Requirements
Education
Secondary School Diploma required
Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset
Experience & Skills
Minimum 2 years of customer service experience in healthcare, home care, or a fast-paced environment
Experience with AlayaCare or similar healthcare scheduling software is an asset
Strong verbal and written communication skills
Ability to troubleshoot issues with professionalism, empathy, and tact
Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)
Ability to manage multiple tasks in a high-volume environment
Strong attention to detail and reliable attendance
Benefits
Why Work with the Care Company?
Purpose-Driven: Help clients maintain independence and quality of life in their homes
Competitive Pay: Earn $25 per hour with consistent weekday hours
Career Growth: Opportunities to grow within a rapidly expanding home care organization
Supportive Culture: Join a caring, collaborative, mission-driven team
About The Care Company
The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's PSW support, nursing care, pediatric home care, or post-operative recovery, we're committed to making each day count.
Website: https://www.carecompany.com/