- Company Name
- OCT Consulting LLC
- Job Title
- ServiceNow Senior Architect
- Job Description
-
**Job title:** ServiceNow Senior Architect
**Role Summary:**
Lead the design, implementation, and governance of enterprise‑grade ServiceNow solutions for federal clients. Serve as the technical authority, shaping product strategy, delivering AI‑enabled workflows, integrating with external systems, and driving adoption across the organization.
**Expectations:**
- Design scalable, compliant ServiceNow architectures that meet federal standards (FedRAMP, FISMA, NIST).
- Influence go‑to‑market strategy and partner/client engagements.
- Mentor and develop internal development and administration teams.
- Maintain platform governance, standards, and best‑practice frameworks.
**Key Responsibilities:**
- Own the end‑to‑end delivery of ServiceNow implementations from requirements to go‑live.
- Architect custom applications, workflows, and integrations across multiple modules, ensuring upgradeability and sustainability.
- Integrate ServiceNow with external systems using Integration Hub, Flow Designer, REST, SOAP, SSO, LDAP, and cloud APIs.
- Apply AI/ML features (predictive intelligence, virtual agents) to enhance process automation.
- Define and enforce platform governance, security models (roles, ACLs), performance tuning, and data governance.
- Participate in strategic discussions with clients, partners, and internal stakeholders to translate business rules into technical solutions.
- Mentor developers and administrators, fostering best‑practice development and configuration.
- Lead Agile/DevOps practices, including CI/CD pipelines, automated testing, and update‑set management.
**Required Skills:**
- 5–7 years of ServiceNow platform experience, including at least one full lifecycle implementation.
- Proficient in ServiceNow configuration, scripting (JavaScript/Glide), workflows, and integrations.
- Strong understanding of ITIL processes and mapping to ServiceNow.
- Familiarity with AI/ML capabilities (predictive intelligence, virtual agents).
- Experience with Integration Hub, Flow Designer, REST/SOAP, SSO, LDAP, API gateways, and cloud platform integrations.
- Knowledge of federal compliance frameworks (FedRAMP, FISMA, NIST) and security clearance eligibility.
- Agile/DevOps proficiency, including ServiceNow CI/CD and automated testing.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
- Certified Implementation Specialist (CIS) in one or more domains.
- U.S. citizenship required; Public Trust or Security Clearance eligibility preferred.
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