Job Specifications
OCT Consulting is a business management and technology consulting firm that provides support
to Federal Government clients. We provide consulting services in the areas of Strategy, Process
Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology.
Responsibilities and Duties
We're a ServiceNow Consulting and Implementation (C&I) Partner building a ServiceNow Practice, and we're looking for a visionary Senior Architect to help lead the way. This is your opportunity to shape OCT's ServiceNow future from the ground up through designing and delivering AI-enabled, enterprise-grade solutions that streamline processes and transform results for our federal clients.
In this role, you'll be more than a technical expert, you'll be a strategic partner. You'll help define our ServiceNow niche, craft our go-to-market strategy, and showcase our capabilities to clients and partners through powerful presentations and demos. Your leadership will directly influence how we grow, differentiate, and win in the market.
Day to day, you'll guide solution design, customization, and cross-module integration ensuring every implementation is scalable, compliant, and impactful. You'll also work closely with the Practice Director to shape our delivery model, mentor team members, and establish best practices that will fuel long-term success. If you're ready to make your mark, drive innovation, and grow alongside a new practice with ambitious goals, we'd love to have you help lead the charge.
Day-to-day responsibilities include:
Serve as the technical authority for ServiceNow solutions focusing on federal business workflows
Design, develop, and oversee custom applications and workflows spanning multiple modules
Participate in strategic and technical discussions with clients and partners
Define and enforce platform governance, standards, and best practices for customization, integration, and data security
Ensure that custom solutions remain upgradeable and sustainable
Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs
Integrate ServiceNow with external client systems
Mentor developers and administrators to strengthen the OCT's custom development capabilities
Oversee OCT's ServiceNow implementations
Requirements
Qualifications/Requirements
Must be a U.S. Citizen
Bachelor's degree in computer science, Information Systems, Engineering, or related field (or equivalent experience)
5-7 years of ServiceNow platform experience with at least one full lifecycle implementation
ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in one or more domains
Exposure to AI/ML features within ServiceNow (predictive intelligence, virtual agents, etc.)
Experience leveraging Integration Hub and Flow Designer for automation
Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations
Demonstrated ability to gather business requirements and translate them into technical solutions
Solid understanding of ITIL processes and how they map to ServiceNow
Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems
Strong knowledge of data models, security (roles, ACLs), and platform performance optimization
Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing)
Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices
Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms)
Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks
Active Public Trust or Security Clearance eligibility
Preferred Qualifications
7+ years of ServiceNow experience, including multi-department or multi-instance architecture
ServiceNow Certified Technical Architect (CTA) (or actively pursuing)
Proven track record leading large-scale ServiceNow transformations for enterprise clients
Recognized thought leader internally: develops best practices, roadmaps, and strategic platform direction
Strong stakeholder engagement skills — able to influence executives and guide long-term platform adoption
Experience mentoring junior ServiceNow admins/developers
Existing Secret or Top-Secret clearance
This role is in the DC area with a hybrid work schedule in McLean, VA
Benefits
Benefits
OCT offers competitive compensation packages and a full suite of benefits which includes:
Medical, Dental, and Vision insurance
Retirement savings 401K plan provided by an industry leading provider with 3%
employer contributions of the employee's gross salary
Paid Time Off and Standard Government Holidays
Life Insurance, Short- and Long-Term disability benefits
Training Benefits
Salary Range: OCT offers a competitive salary, benefits, and incentives commensu