Feedelity

www.feedelity.io

1 Job

3 Employees

About the Company

Belgium's Next Gem 2025 Feedelity is a software that centralizes customer feedback from various sources (complaint mail, social media inboxes, Google reviews, restaurant delivery platforms etc.), automates customer interaction and makes valuable insights and trends visible using artificial intelligence. The result is an increased customer satisfaction, e-reputation and team efficiency. Problem: Restaurant chains and other businesses receive huge amounts of customer feedback that are scattered accross multiple inboxes. It is a burden to respond to all messages and oftentimes the value hidden in the customer feedback is lost. It costs time and money and has little return. Solution: Feedelity does 3 things: (i) centralize customer feedback from various sources (e-mail, Google reviews, social media, reviews on delivery platfroms etc.), (ii) automatically generate responses with our in-house A.I. in brand tone of voice and with business context and (iii) get data from the guest feedback. Moreover, it detects important red flag alerts and notifies the right persons immediately. Complaints and tasks drill down to the right people in the right location. Result: An improved online reputation and Google rating, leading to increased conversion of new customers. Decreased customer churn and increased customer satisfaction by dealing quickly and properly with complaints and negative customer feedback. Customer Care Officers save time while strengthening customer relationships. Restaurant chains gain actionable, data-driven insights that benefit all departments, enabling smarter decisions and linking teams' performances to measurable KPI's. Feedelity routes complaints to the right people, closes the internal loop and improves collaboration between head office and the locations.

Listed Jobs

Company Name: Feedelity
Job Title: Lead Software Engineer
Job Description: Job Title: Lead Software Engineer Role Summary Lead design and implementation of scalable, reliable infrastructure and backend services for a growing B2B SaaS platform that processes large volumes of guest feedback data, integrating AI to convert raw data into actionable insights. Expactations • Proven experience building high‑volume data processing or ETL pipelines in a SaaS environment. • Deep understanding of scalability, performance, and architecture trade‑offs in production systems. • Strong opinions on database choice, caching, and API design. • Ability to ship features quickly while managing technical debt. • Fluent in Python, TypeScript, and SQL. Key Responsibilities - Architect and maintain cloud infrastructure, containerization, and CI/CD pipelines to support high‑traffic workloads. - Design and develop backend services and business logic for the platform. - Build robust ETL pipelines to ingest feedback from multiple sources. - Apply AI techniques to transform raw feedback into insights. - Implement automated testing and validation to ensure system reliability at scale. - Translate business requirements into a prioritized technical backlog. - Lead execution and delivery of new features, balancing speed, quality, and debt. Required Skills - Expertise in Python, TypeScript, and SQL. - Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). - Proficiency in CI/CD pipeline creation and management. - Strong understanding of database design, caching strategies, and API architecture. - Familiarity with large‑scale ETL processes and data pipelines. - Ability to write automated tests and perform code reviews. Required Education & Certifications - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).