THRAYAM TECHNOLOGIES INC

1 Job

11 Employees

About the Company

At Thrayam Technologies INC, innovation and client success are at the heart of everything we do. We build trusted partnerships by providing transparent communication, deep expertise, and a commitment to excellence—making us the go-to choice for organizations ready to elevate their technology footprint.

Listed Jobs

Company Name: THRAYAM TECHNOLOGIES INC
Job Title: Salesforce Business Analyst
Job Description: Job Title: Salesforce Business Analyst Role Summary: Contract analyst specializing in Salesforce Service Cloud, Open CTI, and Agent Force. Responsibilities include gathering and analyzing business requirements, configuring Salesforce solutions, optimizing processes, and collaborating with stakeholders and cross‑functional teams to deliver projects. Expectations: Deliver functional design, configure Salesforce, support implementation, provide actionable insights, maintain documentation, and work effectively in a hybrid environment while meeting project milestones. Key Responsibilities: - Gather, document, and validate business requirements from stakeholders. - Analyze and map current business processes; recommend optimizations. - Configure and maintain Salesforce Service Cloud, Open CTI, and Agent Force components. - Produce functional specifications, use cases, and test plans. - Facilitate user acceptance testing and training sessions. - Maintain solution documentation and best‑practice guides. - Monitor solution performance, generate reports, and recommend improvements. Required Skills: - Proficiency in Salesforce.com administration (configuration, data management). - Strong business analysis capabilities (requirements elicitation, documentation, validation). - Experience with Salesforce Service Cloud, Open CTI, Agent Force. - Process mapping and optimization expertise. - Analytical skills for data interpretation and decision support. - Excellent communication, stakeholder management, and teamwork. - Adaptability to hybrid work environment and project management. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field. - Salesforce Certified Administrator (ADM 201) preferred. - Salesforce Certified Business Analyst or equivalent certification is a plus.

New york city, United states

Hybrid

14-01-2026