- Company Name
- Graham & Brown
- Job Title
- Product Owner - Digital & Ecommerce
- Job Description
-
**Job title:** Product Owner – Digital & Ecommerce
**Role Summary:**
Own the strategy, roadmap, and execution of core eCommerce and digital customer journeys across multiple brands and product categories. Translate business, customer, and brand goals into prioritized product backlogs, working closely with cross‑functional teams to deliver scalable, secure, and high‑quality online experiences that drive commercial growth and conversion.
**Expectations:**
- Deliver data‑driven product solutions on time and within scope.
- Maintain a clear, stakeholder‑aligned vision, continuously iterating the roadmap.
- Make decisive trade‑offs, prioritizing ruthlessly to maximize ROI.
- Champion a customer‑centric, design‑led, and commercially focused approach.
**Key Responsibilities:**
- Own product vision, roadmap, and backlog for eCommerce platforms (e.g., BigCommerce, Shopify, Magento, Salesforce Commerce Cloud).
- Translate commercial objectives and customer insights into detailed product requirements.
- Collaborate with trading, marketing, content, and design teams to support launches, campaigns, and seasonal initiatives.
- Ensure technical feasibility, scalability, security, and industry best practices for all releases.
- Lead engineering, UX, design, and QA to deliver high‑quality features on schedule.
- Optimize end‑to‑end customer journeys (discovery, inspiration, PDP, checkout, post‑purchase).
- Apply qualitative and quantitative research (user testing, analytics, heatmaps) to inform decisions.
- Monitor site performance metrics to drive continuous conversion and experience improvements.
**Required Skills:**
- Proven Product Owner/Manager experience in eCommerce or digital platform environments.
- Strong understanding of DTC eCommerce best practices and online retail.
- Hands‑on experience with agile/scrum delivery and backlog grooming.
- Ability to transform business requirements into clear technical and functional documentation.
- Competency with web‑commerce platforms (BigCommerce, Shopify, Magento, Salesforce Commerce Cloud).
- Familiarity with CMS, digital merchandising tools, content strategy, and basic PIM.
- Data‑driven mindset: skilled in analytics, KPI analysis, and conversion optimization.
- Excellent stakeholder management, communication, and decision‑making skills.
- Commercially minded with a deep customer focus.
- Strong project management and problem‑solving abilities.
- Collaborative, pragmatic, and delivery‑focused attitude.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Computer Science, Marketing, or related field.
- Product Management or Product Owner certification (e.g., CSPO, AIPMM, PMI-ACP) is highly desirable.
Blackburn, United kingdom
On site
15-01-2026