Flint Learning Solutions

www.flintls.com

1 Job

29 Employees

About the Company

Established in 2012, Flint Learning Solutions specializes in delivering on-the-job activities seamlessly integrated into your regular workflow, enhancing your existing training programs. Our solution strategically addresses specific behaviors and corporate challenges. Rigorous testing ensures the measurable impact of training and real-world activities, while leveraging Machine Learning and Artificial Intelligence for personalized experiences. For more information, visit www.flintls.com.

Listed Jobs

Company Name: Flint Learning Solutions
Job Title: Customer Success Coordinator
Job Description: **Job Title** Customer Success Coordinator **Role Summary** A hands‑on, client‑facing coordinator responsible for end‑to‑end onboarding and implementation of new and existing SaaS learning platform clients. The role drives the structured playbook from signed contract to go‑live, maintains stakeholder alignment, troubleshoots basic issues, supports repeat engagements, and collaborates with senior leadership on complex implementations and process improvement. **Expectations** - 2+ years in customer success, account management, project coordination, implementation, or inside sales. - Manage multiple concurrent client initiatives, meet timelines, and maintain documentation. - Lead kickoff calls and serve as primary client contact during onboarding. - Own tasks, follow through, and work independently while escalating complex work. - Proactively learn new software tools and system integrations. **Key Responsibilities** 1. Coordinate end‑to‑end onboarding from signed contract to go‑live. 2. Lead kickoff calls and guide clients through defined implementation stages. 3. Act as main point of contact, ensuring stakeholder alignment and timely communication. 4. Track multiple client initiatives, timelines, milestones, and follow‑ups. 5. Troubleshoot basic setup issues and liaise with internal teams as needed. 6. Support existing clients on repeat engagements to maintain consistent delivery. 7. Collaborate with senior Customer Success team on complex or non‑standard implementations. 8. Document onboarding processes and identify improvement opportunities. **Required Skills** - Client‑facing communication (verbal and written). - Strong organizational abilities and multi‑tasking. - Proficiency with SaaS tools and quick learning of new systems. - Ability to troubleshoot basic technical issues. - Independent ownership and follow‑through on tasks. - Curiosity, tenacity, and eagerness to learn. **Required Education & Certifications** - Bachelor’s degree in Business, Communications, Information Technology, or related field (or equivalent work experience). - No mandatory certifications; CS or project‑management certifications considered a plus.