Job Specifications
About Us
Established in 2012, Flint Learning Solutions specializes in delivering on-the-job activities seamlessly integrated into your regular workflow, enhancing your existing training programs. Our solution strategically addresses specific behaviors and corporate challenges. We use Machine Learning and Artificial Intelligence to create personalized learning experiences that adapt to how people actually work.
The Role
We’re hiring a Customer Success Coordinator (Implementation) to support the onboarding and implementation of new and existing clients. This is a hands-on, client-facing role focused on coordinating the onboarding and launch of custom training programs and guiding clients through the early stages of delivery.
As a growing software company, we’ve refined our onboarding process over the past year. This role focuses on executing a proven playbook, coordinating multiple client initiatives at once, and ensuring customers are set up for success from day one. You’ll work closely with senior Customer Success leadership and escalate more complex or strategic work as needed.
What You’ll Do
Coordinate and manage the onboarding of new clients from signed contract to go-live
Lead kickoff calls and guide clients through a defined onboarding and implementation process
Act as the main point of contact for clients during onboarding, keeping stakeholders aligned and on track
Manage multiple client initiatives at once, tracking timelines, milestones, and follow-ups
Troubleshoot basic setup issues and coordinate with internal teams when needed
Support existing clients on repeat engagements, helping ensure smooth and consistent delivery
Work closely with senior Customer Success team members on more complex or non-standard implementations
Help document and improve onboarding processes as the company grows
What We’re Looking For
2 years of experience in customer success, account management, project coordination, implementation, inside sales, or a similar client-facing role
Comfortable speaking with clients and leading onboarding or coordination conversations
Highly organized, with the ability to manage multiple priorities and timelines at once
Clear, professional verbal and written communication skills
Comfortable working with software tools and learning new systems quickly
Takes ownership, follows through, and works well independently
Tenacious, curious, and eager to learn
Why This Role Matters
The first 90 days of a customer relationship are critical. This role helps ensure clients are onboarded smoothly, understand how to use the platform, and have a positive early experience. You’ll play a key role in turning sales commitments into successful, long-term customer relationships.
Why Join
We genuinely believe we’re changing the way people learn in organizations. Horace Mann said, “Education is the great equalizer,” and at Flint, we believe we’re helping individuals grow and learn within the environments they’re already in.
We also have fun doing it.
We work hard, but over the past 20+ years we’ve built a culture we’re proud of. We treat our colleagues with respect, enjoy working together, and keep things light with potlucks, Friday cocktails, and the occasional ping-pong or foosball match. If you’re great at either, definitely tell us (for the record, I’m not).
About the Company
Established in 2012, Flint Learning Solutions specializes in delivering on-the-job activities seamlessly integrated into your regular workflow, enhancing your existing training programs. Our solution strategically addresses specific behaviors and corporate challenges. Rigorous testing ensures the measurable impact of training and real-world activities, while leveraging Machine Learning and Artificial Intelligence for personalized experiences. For more information, visit www.flintls.com.
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