Focus Group

About the Company

Welcome to Focus Group.

Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need.

SME or global enterprise business; public sector, service sector or charity...whatever your size, shape or service, we'll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We're by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy
Let's connect. Let's grow.

Listed Jobs

Company Name

Focus Group

Job Title

Senior Business Analyst

Job Description

**Job Title:** Senior Business Analyst **Role Summary:** Lead data model impact assessments and translate technical systems into clear business outcomes. Bridge technical data architecture, analytics, and business strategy by supporting system transformation initiatives. **Expactations:** Minimum 6 years in business analysis roles with strong requirements gathering, stakeholder management, and complex systems evaluation. 3+ years focused on database/data systems experience required. **Key Responsibilities:** - Conduct data model impact assessments for proprietary and third-party systems (e.g., ServiceNow), mapping dependencies, identifying risks, and developing migration strategies. - Collaborate with data and analytics teams to define reporting enhancements and system upgrades, converting business needs into actionable technical specifications. - Evaluate system changes to ensure alignment with strategic goals and minimize operational disruptions. - Create process documentation, wireframes, and technical specifications using agile methodologies. **Required Skills:** - Advanced requirements gathering and stakeholder management. - Database/data systems expertise, including SQL query writing, ETL processes, and reporting design. - Proficiency in analyzing enterprise system architectures, data flows, and API integrations. - Strong risk assessment and impact analysis capabilities. - Experience with custom-built systems, commercial platforms, and technical documentation. **Required Education & Certifications:** - Bachelor’s degree in relevant field (e.g., computer science, business). - Certifications not specified.

United kingdom

Remote

Senior

14-01-2026

Company Name

Focus Group

Job Title

Sales Executive

Job Description

Job Title: Sales Executive Role Summary: Drive revenue growth and customer retention by managing existing accounts, conducting strategic reviews, and identifying upsell, cross‑sell, and referral opportunities. Expectations: - Meet or exceed quarterly sales targets and OTE goals. - Maintain strong customer satisfaction and retention rates. - Build trust and credibility to enable consultative selling. Key Responsibilities: - Conduct regular strategic business reviews with key stakeholders to uncover expansion opportunities. - Understand customer business needs, challenges, and objectives. - Initiate and advance sales conversations, presenting suitable product upsells, upgrades, and referrals. - Manage a dynamic sales pipeline, documenting activities and progress in the CRM. - Maintain ongoing relationship management to improve retention and customer satisfaction. - Identify and pursue referral opportunities to expand customer networks. Required Skills: - Relationship‑building with genuine customer focus. - Consultative selling – listening first, then recommending aligned solutions. - Strong communication skills, persuasive phone presence, and professional writing. - Proficiency with CRM systems and ability to manage multiple accounts and follow‑ups. - Problem‑solving mindset – turning objections into opportunities. - Persistence, resilience, and high level of motivation to achieve KPIs. - Excellent organisational skills and ability to meet deadlines. - Comfortable learning new technologies and product features. Required Education & Certifications: - High‑school diploma or equivalent; bachelor’s degree preferred but not mandatory. - Relevant sales or account‑management experience; professional certifications (e.g., Salesforce, HubSpot) a plus.

Shoreham-by-sea, United kingdom

On site

18-01-2026

Company Name

Focus Group

Job Title

IT & Cyber Pre-Sales Team Leader

Job Description

**Job title** IT & Cyber Pre‑Sales Team Leader **Role Summary** A combined player‑manager position responsible for leading a high‑performing Pre‑Sales team while delivering technical pre‑sales solutions for managed IT and cybersecurity services targeting SME and mid‑market customers. **Expectations** - Coach and develop Pre‑Sales staff, driving performance and skill growth. - Deliver complex, technically sound and commercially viable proposals. - Partner with Sales, Product, and Delivery to accelerate deals and improve win rates. - Maintain margin protection, deal velocity and proposal quality metrics. **Key Responsibilities** 1. **Team Leadership** – onboard, mentor, coach, and monitor team performance; identify skill gaps and recommend training; cultivate a culture of technical excellence. 2. **Technical Pre‑Sales Delivery** – lead customer discovery meetings; design network diagrams, configurations, and architecture overviews; lead or co‑lead RFP responses; perform quality assurance on proposals, documentation, and designs. 3. **Process & Excellence** – create playbooks, templates, and best‑practice repositories; collaborate with Product and Technical teams on discovery/scoping/solution design templates; ensure smooth sale‑to‑delivery hand‑over; conduct win/loss analysis and continuous improvement. 4. **Solution Integrity** – confirm technical viability, proper scoping, and commercial soundness of solutions; build customer trust through consultative engagement; align solutions to business outcomes. 5. **Strategic Decision‑Making** – support bid/no‑bid choices; provide product feedback to influence roadmap and new offerings. **Required Skills** - Extensive solution‑design experience in Microsoft 365, Azure, networking, cybersecurity, and infrastructure. - Deep knowledge of managed IT and cybersecurity service delivery models for SME/mid‑market. - Proven pre‑sales record of winning complex deals and producing compelling RFP responses and business cases. - Commercial acumen: MSP pricing models, margin management, deal structuring. - Strong written and verbal communication – ability to simplify complex concepts. - Consultative, customer‑centric approach; ability to build trust with stakeholders. - Demonstrated people‑leadership: mentoring, motivating, and developing team members. - Approachable style supportive of junior colleagues’ growth. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Business, or related field. - Industry certifications such as Microsoft (AZ‑700, MS‑CMO, MO-300, MO-600, MS‑AZ-800/801), Cisco (CCNP), or relevant security frameworks (CISSP, ISO 27001 Lead Implementer). ---

United kingdom

Remote

05-02-2026

Company Name

Focus Group

Job Title

IT Solutions Engineer (Aberdeen Area)

Job Description

Job title: IT Solutions Engineer Role Summary: Deliver end‑to‑end IT and telecom solutions for a spectrum of clients, from SMEs to large enterprises. Lead project implementations, resolve complex technical issues, and mentor junior engineers while expanding expertise across networking, voice, server, storage, and cloud technologies. Experiences (Expectations): • Design, deploy, and support scalable IT infrastructure. • Manage onsite and remote engagements, coordinating with project managers, service desks, and 3rd‑line engineers. • Provide expert guidance on technical design, scoping, and best‑practice solutions. • Produce training materials and internal documentation. • Maintain client satisfaction through proactive communication and timely issue resolution. Key Responsibilities: - Lead delivery of IT projects, from small upgrades to major transformations. - Act as escalation point for complex technical challenges in your domain of expertise. - Design and implement solutions across networking, voice, server, storage, and cloud platforms. - Conduct site surveys, audits, and scoping sessions with clients. - Collaborate with project managers, 3rd‑line engineers, and service desk teams. - Develop and distribute training material and technical documentation. - Build and sustain long‑term client relationships through high‑quality technical delivery. Required Skills: - Proven experience in IT & telecom support or delivery roles. - Subject‑matter expert knowledge in at least one of: • Networking (VLANs, routing, wireless, Ekahau, Meraki, SonicWall, Cisco, Aruba). • Voice systems (SIP, hosted voice, Gamma, LG, Mitel, Avaya). • Server & storage (Windows Server, Hyper‑V, VMware, M365, Azure). • Cloud technologies (M365, Azure, Intune, SharePoint). - Excellent communication, documentation, and interpersonal skills. - Strong troubleshooting and analytical abilities. - Full UK driving licence (for occasional overnight stays). - Passion for staying current with emerging technologies. - Experience in a managed service provider environment preferred. Required Education & Certifications: - Relevant bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - Industry certifications (Microsoft, Cisco, Meraki, SonicWall, Aruba) highly valued. - Active Microsoft certifications (MS101, MS100, AZ104, AZ140) are a plus.

Aberdeen, United kingdom

Hybrid

28-02-2026