Skills

Communication Teamwork Sales Relationship Building CRM Training business development

Job Specifications

Customer Engagement Executive | Retain & Grow Our Customer Base

£25k Base + Commission | Account Management & Business Development

Love building relationships and helping customers succeed? Turn customer engagement into sales growth.

About Focus Group

We're powering the digital workplace for 30,000+ UK businesses with a £1bn valuation and 1,300+ employees across 20 offices. We're one of the UK's fastest-growing tech companies, and our customers are at the heart of everything we do.

Our Customer Engagement team plays a critical role in keeping customers happy, maximizing their investment in our services, and ensuring they stay with us for the long term.

The Role{{:}} Customer Success Meets Sales

As a Customer Engagement Executive, you'll be the day-to-day contact for our existing customers. This isn't cold calling - you'll work with warm, established accounts, ensuring they get maximum value from our services while identifying opportunities to grow their account.

Your day-to-day{{:}}

Conducting regular strategic business reviews to uncover expansion opportunities
Understanding each customer's business needs and challenges
Proactively driving sales conversations and revenue opportunities with your account portfolio
Pursuing relevant products and upgrades from our full technology stack
Maintaining strong relationships to improve retention and satisfaction
Identifying referral opportunities to help customers grow their own network
Managing your sales pipeline and customer interactions in our CRM
This is a desk-based role focused on relationship building and driving revenue through consultative selling to existing customers

Who We're Looking For

Relationship builder - You genuinely care about customer success and build trust naturally

Consultative approach - You listen first, then recommend solutions that help

Sales mindset - You spot opportunities and aren't afraid to ask for the business

Highly organised - Managing multiple accounts and follow-ups doesn't phase you

Problem solver - You turn customer concerns into opportunities to add more value

Target-driven - You're motivated by KPIs and personal achievement

Professional communicator - Excellent phone presence and persuasive communication

What You'll Earn

Base salary{{:}} £25k
Commission{{:}} Earn on every upsell, cross-sell, and referral conversion
Realistic OTE{{:}} £35k in first year
Top performers{{:}} £40k+

Plus{{:}} Company pension, wellbeing support, perks platform with discounts, and regular team socials

What We Offer

Comprehensive product training on our full technology stack
Supportive team environment with experienced mentors
Regular team socials and company events
Clear progression pathways
Inclusive culture where everyone belongs

Essential Skills

Ability to build rapport and curios to ask questions over the phone
Comfortable with technology and learning new products
Motivated and Ambitious
Persistent and Resilient
Ability to manage multiple priorities and meet deadlines

Our Values

Respect - Treat colleagues and customers with respect
Integrity - Uphold the highest standards of honesty and fairness
Teamwork - Engage and collaborate with colleagues and partners
Ambition - Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.

Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.

About the Company

Welcome to Focus Group. Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity...whatever your size, shape or service, we'll take the time to get to know your business and deliver the technology to fit the bill. Our ... Know more