Next Match AI

www.nextmatch.ai

1 Job

71 Employees

About the Company

At Next Match AI, we’re transforming how people connect with opportunities. As the first AI platform to give job seekers direct API access to employer databases, we eliminate the need for tedious forms and repetitive applications. With one AI-powered profile, candidates can seamlessly connect with top employers while our technology ensures their data is delivered in real time. Employers benefit from structured, accurate profiles, and job seekers enjoy a faster, smarter, and frustration-free experience. Next Match AI makes job search truly effortless, helping talent and employers match intelligently, quickly, and globally.

Listed Jobs

Company Name: Next Match AI
Job Title: Customer Success Manager
Job Description: **Job Title** Customer Success Manager – Global AI SaaS **Role Summary** Drive adoption, satisfaction, and renewal of a high‑value AI SaaS product for French and European enterprise clients. Act as the main liaison between clients and internal teams (product, support, sales, engineering) located in Toronto and Abu Dhabi, ensuring on‑time delivery of success metrics and business outcomes. **Expectations** - Achieve client retention and expansion targets for the French market. - Collaborate across multiple time zones and cultures, maintaining professional tone. - Uphold strict data‑security and compliance standards in line with global regulations. **Key Responsibilities** 1. Onboard and train new European enterprise customers, delivering tailored workshops and documentation. 2. Monitor health scores, usage analytics, and churn risk indicators; develop proactive improvement plans. 3. Serve as primary point of contact for escalation resolution, coordinating with support, product, and engineering teams. 4. Conduct quarterly business reviews, present ROI, and identify upsell or cross‑sell opportunities. 5. Create and refine customer success playbooks, best practices, and onboarding templates. 6. Translate product updates and roadmap changes into client‑centric value statements. 7. Maintain accurate account records in CRM, ensuring data integrity for billing and compliance purposes. 8. Represent the company at industry events, webinars, or local meet‑ups to enhance brand presence. **Required Skills** - Fluency in French (native) and English (professional); additional European languages a plus. - Strong communication, presentation, and negotiation skills. - Analytical mindset: comfortable with data dashboards (e.g., Gainsight, Salesforce, or equivalent). - Proven ability to manage complex stakeholder relationships and navigate cross‑functional teams. - Experience with SaaS or complex software platforms; knowledge of AI/ML offerings beneficial. - Self‑motivated, highly organized, and able to thrive in a fully remote environment. **Required Education & Certifications** - Master’s degree (Bac+5) in Business, Engineering, Computer Science, or related field. - Professional certifications such as Certified Customer Success Manager (CCSM) or similar are advantageous. ---