Applaud

About the Company

Applaud is the HR-focused, employee-led disruptor for the world of work, enabling global enterprises to deliver more intuitive and rewarding employee experiences. Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.

Listed Jobs

Company Name

Applaud

Job Title

Product Enablement Specialist

Job Description

Job Title: Product Enablement Specialist Role Summary: Create and maintain clear, user‑focused documentation, learning materials, and self‑service resources for a SaaS HR platform. Translate complex product and technical concepts into adoption‑ready content in collaboration with Product, Engineering, Support, and Marketing teams. Expactations: - Minimum 2 years experience in technical communication or product enablement. - Proven ability to develop content for complex SaaS or enterprise software. - Strong writing and editing skills with meticulous attention to detail. - Comfortable working with APIs, JSON, integrations, and system workflows. - Experience managing content on Zendesk Guide or similar platforms. - Proficiency in learning authoring tools (Articulate, Rise, etc.). - Ability to juggle multiple priorities in an agile, fast‑paced environment. - Collaborative mindset and proficiency with remote teamwork. Key Responsibilities: - Write and update product documentation, release notes, FAQs, and how‑to guides. - Produce API documentation, technical reference materials, and feature walkthroughs. - Turn user stories and product requirements into customer‑ready content. - Maintain and enhance the Zendesk Guide help centre, including HTML/CSS customisation. - Design microlearning modules and learning paths using tools such as Articulate. - Create short‑form videos and walkthroughs to support user adoption. - Analyze support data to improve self‑service effectiveness. - Coordinate documentation updates across development sprints using GitHub, Aha, and related tools. Required Skills: - Exceptional written communication and editorial precision. - Technical fluency with APIs, JSON, and integration workflows. - Hands‑on experience with Zendesk Guide (or equivalent help centre). - Familiarity with learning‑management and authoring platforms (Articulate, Rise). - Strong organisational skills and ability to prioritise under tight deadlines. - Effective collaboration in cross‑functional, remote teams. Required Education & Certifications: - No specific degree required; relevant experience in technical writing, communications, or a related field accepted.

Reading, United kingdom

Remote

Junior

22-01-2026