Job Specifications
About the role
We have an exciting opportunity for a Product Enablement Specialist to join Applaud’s Product Enablement team, where you’ll create clear, user-focused enablement content that helps customers successfully adopt and use our platform.
You’ll translate complex product and technical concepts into structured, adoption-ready documentation, learning content, and self-service resources. Working closely with Product, Engineering, Support, and Marketing, you'll help ensure content is accurate, consistent, and available at the point of release.
This role is well suited to someone who enjoys working with complex SaaS products, is comfortable engaging with technical detail, and takes pride in producing content that genuinely helps users succeed.
What you'll be doing
Create and maintain user-focused product documentation, release notes, FAQs, and how-to content
Produce API documentation, technical references, and feature walkthroughs
Partner with Product and Engineering to turn user stories into customer-ready content
Maintain and improve the Zendesk Guide help centre (including HTML/CSS customisation)
Design learning content and microlearning using tools like Articulate
Create short-form videos and walkthroughs to support adoption
Use support insights to improve self-service effectiveness
Manage documentation updates across sprints using tools like GitHub and Aha
What we're looking for
2+ years’ experience in technical communication, product enablement, or related roles
Experience creating content for complex SaaS or enterprise software
Strong writing skills with excellent attention to detail
Comfortable working with APIs, JSON, integrations, and system workflows
Experience with Zendesk Guide or similar platforms
Experience creating learning content (Articulate, Rise, or similar)
Confident managing multiple priorities in a fast-paced, agile environment
Curious, collaborative, and comfortable working remotely
Benefits
Remote-first working environment
25 days’ annual leave plus bank holidays, with the option to purchase additional leave
2 volunteering days per year
Enhanced family policies
Competitive matched pension scheme
Private Medical Insurance and Life Assurance
Employee Assistance Programme (EAP)
Cycle to Work scheme
Wellbeing and mental health support
About Applaud
Applaud builds employee-centric HR technology that puts people at the heart of work. Our platform provides a unified, intuitive experience that helps employees find answers, complete HR tasks, and engage with HR services from one place. Through intelligent automation, AI-powered knowledge, and thoughtful design, we help organisations reduce HR workload while improving employee experience.
Our Values
At Applaud, our values shape how we work and what we prioritise.
People 1st, Tech 2nd – We put people at the heart of everything we do, from how we design our technology to how we support one another. Technology enables great experiences, but it always serves a human purpose.
Ambition – We challenge ourselves to continuously improve, innovate, and raise the bar.
Honesty – We communicate openly, act with integrity, and do the right thing, even when it’s hard.
Applaud is an equal opportunity employer. We’re committed to creating an inclusive and supportive workplace and welcome applications from all backgrounds and experiences.
Applaud recruits directly for this role. We kindly ask that recruitment agencies do not submit CVs or make speculative approaches.
About the Company
Applaud is the HR-focused, employee-led disruptor for the world of work, enabling global enterprises to deliver more intuitive and rewarding employee experiences. Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.
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