VIA MATCH LIMITED

About the Company

Via is redefining how jobseekers find work and how employers find talent. For employers, Via is a deflationary disruptor that compresses the entire recruitment process - from sourcing to shortlisting - into one intelligent platform. We cut time-to-hire from weeks to days, reduce costs, and deliver the five best-matched candidates, verified and final interview-ready. For candidates, Via offers a private, intelligent, and fair experience. Your profile stays anonymous until you match, you can apply in one click, and the platform works for you around the clock - searching while you sleep. Every match comes with real feedback, so you never feel ignored or ghosted again. Via does the heavy lifting: advertising, searching, matching, screening, and video interviewing. The result is a transparent, equal process for every role, and a shortlist that works for both sides. Jobseekers: Create once. Match instantly. Let Via find the roles that fit you.

Listed Jobs

Company Name

VIA MATCH LIMITED

Job Title

IT Support Analyst

Job Description

Job Title: Application Support Analyst Role Summary: Provides first‑line technical support and troubleshooting for enterprise applications within the IT & Business Systems environment, ensuring system stability, performance, and user satisfaction. Expectations: Respond to incidents and service requests within defined SLAs, maintain accurate incident records, communicate effectively with end‑users and technical teams, and contribute to continual improvement of support processes. Key Responsibilities: - Monitor application health and resolve incidents, service requests, and outages. - Perform root‑cause analysis and coordinate with development or vendor teams for problem resolution. - Document issue resolution steps, create knowledge‑base articles, and maintain support documentation. - Conduct routine system checks, patches, and configuration updates. - Assist in user onboarding, training, and access provisioning for applications. - Participate in change management activities and support release deployments. Required Skills: - Strong analytical and troubleshooting abilities. - Proficiency with ticketing systems (e.g., ServiceNow, JIRA). - Familiarity with Windows/Linux operating systems and networking basics. - Knowledge of common enterprise applications (e.g., ERP, CRM, collaboration tools). - Effective communication and interpersonal skills. - Ability to work under pressure and prioritize multiple tasks. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Relevant certifications (e.g., ITIL Foundation, Microsoft Certified: Azure Fundamentals) preferred but not mandatory.

Addlestone, United kingdom

On site

26-01-2026