Back to Work

1 Job

49 Employees

About the Company

Your career. Powered up. Closing the skills gap with training in key areas.

Every programme is built with real job requirements in mind. We develop practical skills that help you succeed in your chosen field and appeal to employers.

Listed Jobs

Company Name: Back to Work
Job Title: IT Digital Customer Advisor
Job Description: **Job Title:** IT Digital Customer Advisor **Role Summary:** Entry-level IT support role providing first-line technical assistance and customer service within an MSP environment. Focus on troubleshooting common issues, resolving user requests, and delivering professional client interactions while developing foundational IT skills. **Expectations:** Handle inbound IT support inquiries via phone, email, and ticketing systems. Escalate complex incidents per established protocols. Maintain accurate incident records. Prioritize customer satisfaction through clear communication and timely resolutions. **Key Responsibilities:** - Address customer IT requests via phone, email, or ticketing platforms. - Resolve basic technical issues including software, passwords, and account access. - Document incidents and escalate unresolved cases to senior support teams. - Guide users through troubleshooting steps for routine problems. - Ensure consistent delivery of positive customer service experiences. **Required Skills:** - Strong verbal and written communication. - Customer service orientation with problem-solving aptitude. - Organizational ability to follow documented processes. - Basic technical literacy; willingness to learn IT systems. **Required Education & Certifications:** High school diploma or equivalent. No certifications required.

Sunderland, United kingdom

On site

05-02-2026

Company Name: Back to Work
Job Title: Digital Support Assistant
Job Description: **Job Title:** Digital Support Assistant **Role Summary:** Serve as the first point of contact for customers requiring IT assistance within a Managed Service Provider (MSP) environment. Deliver prompt, courteous support via phone, email, and ticketing systems while developing foundational IT troubleshooting skills. **Expactations:** - Provide accurate, timely responses to all customer inquiries. - Maintain professional and positive communication at all times. - Follow documented processes and escalation procedures consistently. - Accurately record incidents and updates in the ticketing system. - Demonstrate a proactive attitude toward learning technical knowledge. **Key Responsibilities:** - Respond to customer queries through phone, email, and digital ticketing platforms. - Perform basic troubleshooting for common hardware, software, and access issues. - Assist users with account access, password resets, and routine software problems. - Log all incidents with complete details and escalate complex issues per SOPs. - Ensure a high level of customer satisfaction through effective problem resolution. **Required Skills:** - Strong verbal and written communication. - Excellent customer service orientation. - Ability to follow structured processes and documentation. - Basic problem‑solving and logical reasoning. - Organized, detail‑oriented, and capable of multitasking. - Willingness to acquire technical knowledge quickly. **Required Education & Certifications:** - High school diploma or equivalent. - Any entry‑level IT certification (e.g., CompTIA A+, ITIL Foundations) is a plus but not mandatory.

Cramlington, United kingdom

On site

13-03-2026