Home
Jobs
Back to Work
Digital Support Assistant

Digital Support Assistant

On site

Cramlington, United kingdom

Full Time

13-03-2026

Share this job:

Score my CV

Skills

Communication Customer Service

Job Specifications

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.
KEY DUTIES
Respond to customer queries via phone, email, or digital ticketing systems
Provide basic IT support and guidance for common technical issues
Log incidents accurately and escalate where necessary
Support users with account access, passwords, and basic software issues
Deliver a positive and professional customer experience
CANDIDATE REQUIREMENTS
Strong communication and customer service skills
Interest in starting a career in IT support
Organised and able to follow processes
Willingness to learn technical skills

About the Company

Your career. Powered up. Closing the skills gap with training in key areas. Every programme is built with real job requirements in mind. We develop practical skills that help you succeed in your chosen field and appeal to employers. Know more