audiio

1 Job

39 Employees

About the Company

We bring the world’s best storytellers closer together. Our team works directly with a network of publishers, labels, and independent musicians to ensure that relevant sync-worthy talent is recruited and new music is added daily. To date, we have licensed music to in 150+ countries to filmmakers ranging from YouTube creators to Fortune 100 brands.

We have recently collaborated directly with agencies and production companies to power the music behind 2023 Super Bowl advertisements, Wrangler’s 70th anniversary campaign, Mars Inc’s global campaign for Galaxy Chocolates and projects for IBM, Trainline, and Adidas.

You can listen to songs, create playlists, and try songs for free at Audiio.com

Listed Jobs

Company Name: audiio
Job Title: Senior Customer Support - Remote
Job Description: **Job Title:** Senior Customer Support (Remote) **Role Summary:** Provide high‑quality, timely assistance to SaaS customers, handling technical inquiries, creating and managing support tickets, and collaborating with internal teams to enhance the overall customer experience and support processes. **Expectations:** - Deliver prompt, accurate resolutions to a high volume of daily inbound queries. - Maintain strong customer satisfaction scores. - Identify recurring issues and suggest process improvements. - Communicate effectively across cross‑functional teams. **Key Responsibilities:** - Respond to technical support requests via email, chat, or ticketing system. - Create, prioritize, and track support tickets in Jira/Asana. - Troubleshoot payment and subscription issues using Stripe and PayPal. - Document solutions and update knowledge base articles. - Analyze customer feedback to spot trends and recommend enhancements. - Coordinate with product, engineering, and finance teams to resolve complex problems. - Lead initiatives to streamline support workflows and improve response times. **Required Skills:** - 3+ years experience in SaaS or subscription‑based customer support. - Proficient with Stripe, PayPal, Excel, Slack, and Jira/Asana. - Strong technical troubleshooting and analytical abilities. - Excellent written and verbal communication. - Ability to manage high‑volume inquiries and multitask in a fast‑paced environment. - Customer‑focused mindset with a proactive problem‑solving approach. **Required Education & Certifications:** - Bachelor’s degree in a related field or equivalent professional experience in customer‑support roles. - No specific certifications required; relevant SaaS support training is a plus.