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Senior Customer Support - Remote

Senior Customer Support - Remote

Remote

United states

Senior

Full Time

07-02-2026

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Skills

Creativity Slack Jira Stripe Analytical Skills

Job Specifications

Company Description

Audiio is rapidly shaping the future of music licensing, serving filmmakers and creators across 100+ countries. We are expanding our team to add our first full time Sr. Customer Support Rep. Dive into a career that blends music, AI, and limitless creativity.

Role Description

As a Senior Customer Support Rep, you will oversee and provide exceptional support to our customers, ensuring satisfaction and addressing inquiries or concerns in a timely manner. You will manage daily inquiries from technical support issues, create tickets for technical issues, quickly communicate solutions to customers, and collaborate across internal teams to continuously improve the customer experience. Additionally, you will help refine internal processes and contribute to the optimization of support strategies.

Qualifications

3+ years of experience in SaaS or subscription plan business models.
Strong working knowledge of Stripe, PayPal, Excel, Slack, Jira/Asana
Comfort managing a high volume of daily inbound inquiries.
Proficiency in Technical Support and Analytical Skills to troubleshoot problems and identify patterns in customer feedback.
Ability to prioritize tasks effectively and handle multiple responsibilities in a fast-paced environment.
Bachelor’s degree or equivalent work experience in customer-focused roles preferred.

About the Company

We bring the world’s best storytellers closer together. Our team works directly with a network of publishers, labels, and independent musicians to ensure that relevant sync-worthy talent is recruited and new music is added daily. To date, we have licensed music to in 150+ countries to filmmakers ranging from YouTube creators to Fortune 100 brands. We have recently collaborated directly with agencies and production companies to power the music behind 2023 Super Bowl advertisements, Wrangler’s 70th anniversary campaign, Mars... Know more