YouLend

About the Company

YouLend is the leading global embedded financing platform, powering e-commerce, payments, and tech giants like Amazon, eBay, Dojo, Mollie, Shopify, Just Eat Takeaway, and SumUp.

Our software platform and APIs enable our partners to offer flexible financing, in their own branding, within a week.

Operating across 9+ markets in the UK, EU, and US, we help businesses grow. Learn more at www.youlend.com or connect with our team at partnership@youlend.com.

Listed Jobs

Company Name

YouLend

Job Title

Junior Funding Analyst

Job Description

**Job title** Junior Funding Analyst **Role Summary** Responsible for reviewing and verifying merchant financing deals to ensure accuracy, compliance, and alignment with approved terms. Executes funding setups, coordinates cross‑functional clarifications, maintains high precision under tight deadlines, and contributes to process improvement for ongoing production efficiency. **Expectations** * Detail‑oriented and highly accurate in all tasks. * Perform under pressure, meeting deadlines for high‑volume merchant funding. * Communicate clearly and professionally with internal teams and stakeholders. * Identify and resolve discrepancies proactively. * Demonstrate problem‑solving initiative and a collaborative mindset. * Exhibit a positive, reliable work ethic and a solutions‑focused attitude. **Key Responsibilities** * Review and verify deal documentation and requirements before funding. * Ensure all deal components are correctly configured and meet compliance standards. * Coordinate with internal departments to resolve missing or conflicting information. * Set up merchant financing in the system in accordance with approved terms. * Communicate effectively with stakeholders to facilitate a smooth funding process. * Manage multiple tasks and deadlines simultaneously while maintaining accuracy. * Participate in continuous improvement efforts, identifying process gaps and proposing solutions. **Required Skills** * Strong attention to detail and high accuracy. * Ability to work effectively under pressure and meet tight deadlines. * Excellent written and verbal communication skills. * Proven problem‑solving ability and initiative. * Team‑oriented, collaborative approach. * Positive attitude, reliability, and strong work ethic. * Proficiency in Microsoft Office Suite; experience with financial systems or CRM tools is a plus. * Previous exposure to funding, finance, or operations roles is advantageous but not mandatory. **Required Education & Certifications** * Minimum of a high‑school diploma or equivalent; bachelor’s degree preferred. * No specific certifications required.

Atlanta, United states

On site

Junior

10-09-2025

Company Name

YouLend

Job Title

Head of Customer Service

Job Description

**Job Title** Head of Customer Service **Role Summary** Lead the customer service function for merchant service requests across the UK and Europe, managing a bilingual team of 17 FTEs and three manager-level leaders. Drive performance against key KPIs (call answer rate, email SLAs, chatbot responsiveness) and collaborate with Sales, Credit, Product, Compliance, and regulatory stakeholders to optimize the customer experience. **Expectations** - Sustain and grow operational excellence while building next‑generation customer service capabilities. - Hire, develop, and mentor middle‑level managers to create a learning‑centric team culture. - Deliver measurable improvements in efficiency and quality through data‑driven performance management. **Key Responsibilities** - Oversee daily operations of three customer service teams (4–5 Service Executives each) and a Complaints Specialist. - Set and monitor KPIs: call answer rate, email SLA adherence, chatbot response times, and overall customer satisfaction scores. - Partner with Sales, Credit, Product, and Compliance to establish robust feedback loops between policy and service delivery. - Own escalation paths for complaints and online reviews (Google, Trustpilot). - Implement incentive and recognition programs aligned with KPIs. - Drive process improvements, adopt best‑practice tools, and support the rollout of new service platforms. **Required Skills** - Proven experience leading and scaling customer service teams, preferably in small‑business lending or cash‑advance products. - Strong track record delivering against aggressive performance targets. - Data‑driven decision making with proficiency in Excel or analytics tools; experience with HubSpot or Aircall is a plus. - Outstanding communication, conflict‑resolution, and presentation abilities. - Ability to motivate teams, manage change, and act with urgency. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Marketing, or a related field. - Any relevant customer service or operations certifications (e.g., CSM, Inbound, Six Sigma) is a plus.

London, United kingdom

On site

25-09-2025

Company Name

YouLend

Job Title

Junior Software Engineer

Job Description

Atlanta, United states

On site

Junior

13-10-2025

Company Name

YouLend

Job Title

Financial Accountant

Job Description

**Job Title**: Financial Accountant **Role Summary** Provide accurate, timely accounting support for a fast‑growing FinTech, managing ledger entries, reconciliations, statutory account preparation and audit liaison. Deliver financial insights and process improvements to enable efficient business operations. **Expectations** - Deliver month‑end and year‑end close activities within NetSuite. - Produce statutory reports in compliance with IFRS and local GAAP. - Actively participate in group and local statutory audits. - Maintain internal controls and drive continuous improvement in accounting systems, processes, and automation. **Key Responsibilities** 1. Manage general ledger and complete balance sheet reconciliations in NetSuite for month‑end closing. 2. Prepare statutory accounts (IFRS / Local GAAP) and related disclosures. 3. Coordinate and support statutory audits of group and local entities, liaising with external auditors to meet audit standards and regulatory requirements. 4. Uphold internal control standards, recommending and implementing best practices for financial compliance. 5. Provide financial analysis and insight to senior management to support data‑driven decision‑making. 6. Identify and champion efficiencies and automation opportunities across accounting systems and processes. **Required Skills** - Certified ACA/ACCA from an audit background (Big 4 or leading mid‑tier practice preferred). - Strong technical knowledge of IFRS, UK GAAP, US GAAP, with ability to explain complex accounts clearly. - 2–3 years of practice‑based accounting experience. - Advanced Excel proficiency (formulas, pivot tables, macros). - Analytical mindset with meticulous attention to detail. - Excellent written and verbal communication. - Self‑motivated ownership of financial controls and workload. - Familiarity with FinTech or financial services environment a plus. **Required Education & Certifications** - ACA or ACCA qualification (or equivalent). - Minimum of 2–3 years’ practical accounting experience (preferred audit).

London, United kingdom

Hybrid

05-11-2025