- Company Name
- Moody's Corporation
- Job Title
- SVP Mgr-Business Process Transformation
- Job Description
-
Job title: SVP Manager – Business Process Transformation
Role Summary:
Senior executive responsible for orchestrating enterprise‑wide business process transformation, digitalisation, and AI integration to enhance revenue generation, lead quality, and operational efficiency. Drives the vision, strategy, and execution of lead generation and AI‑powered sales tools, aligning cross‑functional teams with global leadership and delivering measurable business outcomes.
Expactations:
- Deliver scalable AI and digital solutions that improve lead generation, customer insights, and sales productivity.
- Own revenue outcomes, cost efficiencies, and process improvements through technology roadmaps and governance.
- Influence senior leadership and secure buy‑in for transformation initiatives across finance, sales, and technology functions.
- Maintain rigorous data management, compliance, and reporting frameworks for decision‑making and regulatory adherence.
- Champion change, inspire multidisciplinary teams, and foster a culture of continuous improvement and ethical AI use.
Key Responsibilities:
1. Define and champion the vision & strategy for lead generation, qualification, and AI-enabled sales processes within the RM ecosystem.
2. Lead the design, delivery, and governance of digital lead generation tools and AI‑driven automation (LLM, GPT, etc.).
3. Oversee the technology roadmap, ensuring alignment with business, security, and compliance requirements.
4. Serve as Process Owner for lead generation, managing controls, RCSA, and process documentation.
5. Develop and maintain dashboards to track key metrics (lead quality, conversion rates, revenue impact).
6. Drive initiatives for Customer 360 and portfolio grouping to enhance holistic client insights.
7. Negotiate and consolidate subscription product offerings that support lead generation objectives.
8. Manage stakeholder relationships across Sales, GTM, HR, Legal, and IT to accelerate adoption.
9. Conduct regular reviews of process performance and lead continuous improvement plans.
Required Skills:
- 10+ years in commercial strategy, business process transformation, or digitalisation within financial services or B2B.
- Proven track record delivering large‑scale AI and digital transformation projects.
- Expertise in lead generation, sales enablement, and digital tools (Salesforce, HubSpot, Snowflake, BigQuery).
- Strong AI strategy, governance, risk management, and ethical framework knowledge.
- Advanced data analysis, reporting, and process governance capabilities.
- Leadership, stakeholder management, and executive communication skills.
- Project management acumen with ability to multitask in fast‑paced environments.
- Familiarity with AI‑powered GTM tools, LLM automation, and API integrations.
Required Education & Certifications:
- Bachelor’s degree (required).
- MBA or equivalent advanced business qualification (preferred).
- Six Sigma, Lean, or similar process‑improvement certification (advantageous).