HELPLINE

About the Company

HELPLINE est acteur de la réussite de ses clients en facilitant l’usage du numérique auprès de l’ensemble des collaborateurs de l’entreprise, qui peuvent ainsi exploiter tout le potentiel du système d’information, mieux s’approprier leurs outils informatiques et se concentrer pleinement sur leur cœur de métier. Nos services comprennent : l’assistance et le support aux utilisateurs, le support applicatif, l’assistance fonctionnelle métier ainsi que le déploiement et la gestion des équipements IT. Dans une logique de partenariat durable avec ses clients, HELPLINE industrialise sa production à l’aide de processus éprouvés et d’innovations utiles (ou pertinentes), tout en maintenant la qualité de la relation humaine au cœur de ses dispositifs. Présent en Europe avec 11 sites en France et intervenant dans 23 pays, HELPLINE compte 2500 collaborateurs au service de plus de 200 clients. Elle affiche un CA de +200 M€ en 2024. HELPLINE fait partie d'Everience, groupe international de conseil et de services numériques augmentés, pionnier de la symbiose Homme-IA en entreprise.

Listed Jobs

Company Name

HELPLINE

Job Title

Responsable relations sociales (F/H)

Job Description

Job Title: Social Relations Manager (F/F) Role Summary The Social Relations Manager oversees collective and individual employee relations, ensuring compliance with French labor legislation and fostering a safe, inclusive workplace. The role involves preparing and leading interactions with employee representative bodies, managing disciplinary cases, coordinating health and safety procedures, and providing legal and regulatory guidance. Expectations - Maintain high standards of employee relations and governance across the organization. - Deliver timely, accurate documentation and communication to staff and regulators. - Build and sustain trusted relationships with employee representatives, management, and external stakeholders. - Continuously monitor changes in labor law and industry best practices. - Promote a respectful, healthy, and safe work environment. Key Responsibilities - **Collective Relations** – Plan and conduct meetings with the Works Council (CSE), Health and Safety Committee (CSSCT), and liaisons; organize professional elections; support preliminary studies and collective agreement negotiations; monitor council operations and dossier compliance; draft practical informational notes. - **Individual Relations** – Handle disciplinary dossiers within assigned scope; provide advice and support to delegated units. - **Health & Safety** – Manage incapacity procedures and local safety incidents (AT/MP reserves); lead CSSCT activities; serve as harassment reference point. - **Legal Advice** – Analyze and communicate regulatory updates to ensure company-wide adherence to legal and convention rules; conduct internal training; maintain a legal watch; support company projects such as decentralization. Required Skills - Strong knowledge of French labor law, collective bargaining, and employee representations. - Experience in employee relations, disciplinary procedures, and health & safety compliance. - Excellent written and oral communication; clear drafting of reports, memos, and training material. - Ability to build trust with diverse stakeholders and influence consensus. - Analytical mindset for regulatory monitoring and risk assessment. - Proficiency with MS Office and HRIS systems; familiarity with digital collaboration tools. Required Education & Certifications - Bachelor’s degree or equivalent in Law, Human Resources, Industrial Relations, or related field. - Preferred advanced certifications (e.g., Certified Professional HR – France, Labor Law accreditation). - Proven work experience in a comparable employee relations role, preferably within a technology or IT services environment.

Nanterre, France

Hybrid

09-03-2026

Company Name

HELPLINE

Job Title

Développeur Back End Mainframe H/F

Job Description

Job title: Back End Developer – Mainframe (Cobol) Role Summary: Design, develop, and maintain Cobol applications for banking products (checking deposits, authorized overdrafts, interest, vaults, and unified media). Convert prototypes into web‑friendly interfaces, ensuring high quality, maintainable code and optimal performance across browsers and devices. Collaborate closely with client teams and QA to deliver continuous support and enhancements. Expectations: - Proven experience as a senior back‑end mainframe developer within the banking/financial sector. - Strong analytical, rigorous, and proactive approach with the ability to work autonomously while fostering a collaborative environment. - Comfortable with agile/SCRUM practices and responsive to client workflow dynamics. Key Responsibilities: 1. Analyze, design, and write Cobol code for core banking products. 2. Translate prototypes into intuitive web interfaces and integrate them with back‑end services. 3. Produce clean, maintainable code and perform unit, integration, and UI tests across multiple browsers and devices. 4. Maintain workflow continuity with client teams and provide ongoing support. 5. Monitor site performance, scalability, and adjust code as needed. 6. Debug and resolve technical issues, communicating status to stakeholders and QA. Required Skills: - Proficiency in Cobol, MicroFocus EnterpriseDeveloper, TSO, MVS, CICS, START. - Version control and CI/CD tools: GIT, Jenkins. - Database experience with DB2. - Familiarity with JCL, EGEN, and debugging utilities. - Agile/SCRUM methodology. Required Education & Certifications: - Bachelor’s degree or higher in Computer Science or related field. - Certifications in mainframe development or related technologies preferred.

Montpellier, France

On site

18-03-2026